Chicago, Illinois

Become A Dispatcher for First Transit

*Starting at $18.00 per Hour - $2,000 Sign On Bonus*

Are you looking for Job Security and Stability with competitive wages and benefits (zero employee layoffs during COVID Pandemic)?  First Transit is looking for Dispatchers to join it’s Chicago team, located at 2040 Indian Boundary Dr., Melrose Park, and you could be the right person.   First Transit has been in business since 1955, with over 335 locations nationwide and 8 locations in Chicagoland, First Transit is truly a leader in fixed-route, paratransit, shuttle bus and fleet maintenance services. Please see our website for a comprehensive view of our company

Did we mention now offering a $2,000 sign-on bonus! (conditions apply)

First Transit is proud to offer:

  • Top hourly starting at $18.00/hour
  • Now offering a $2,000 sign-on bonus! (conditions apply. Expires 6/10/22)
  • Consistent full-time, year-round work and excellent benefits package including medical, vision, and dental coverage, and 401(k) savings plan
  • If you are an experienced paratransit dispatcher, talk to us about how that can benefit you
  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Company training, paid holidays, paid vacation and sick days.
  • A great work environment!

Dispatcher Major Responsibilities:

  • Responds to customer inquiries and needs in a timely manner.
  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. 
  • Processes route openings, insertions, extensions and issue resolutions
  • Uses computer system to retrieve scheduled information.  Uses reference material to quickly and accurately determine the best method to assist client.
  • Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. 
  • Completes a variety of daily reports and clerical duties
  • Answers and directs business calls to appropriate personnel
  • Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Resolves problems by working with carrier dispatchers

Dispatcher Experience & Skills:

  • At least 3 years of customer service, dispatch, or scheduling experience preferred
  • Excellent phone demeanor and customer service skills
  • Ability to work independently
  • Excellent verbal, interpersonal, judgment and problem solving abilities


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Chicago, Illinois

We consider it an honor to extend meaningful career opportunities to veterans once they separate and to military spouses as their husbands and wives actively serve. We pride ourselves on understanding military families’ unique circumstances and accommodating what they need, whether it’s:

  • A part or full-time job upon separation to ease your transition into the civilian workforce
  • A full or part-time job to supplement your serving spouse’s income
  • The freedom, flexibility, and peace of mind to move with your military transferred spouse – we have thousands of locations all across the U.S., Puerto Rico and Canada
  • The start of a successful future that sees twenty or more years of distinguished service with us, with many promotions and achievements along the way

Join us and you’ll find that our mission of strengthening our local communities and core values that stress integrity, excellence, caring and dedication are very similar to the military. We also have directly related technical, mechanical, maintenance and automotive opportunities along with management and leadership opportunities where you can continue to lead and serve with passion and pride.

Similar jobs