, Texas

Job Description
- Manages a staff of Quality Auditors responsible for assessing the accuracy of Large Group case installation transactions. In this role, the Manager will be responsible to monitor individual and team metrics, provide regular quality reporting and coach/develop staff.
- Identifies developing quality trends impacting Large Group Case Installation and proactively partners with appropriate parties to recommend process or tool enhancements or solutions (e.g., increasing management controls, tightening procedures, or addressing training needs, etc.), with the goal of improving overall quality.
- Works closely with team members to effectively implement new processes and react to new and revised products and programs
- Demonstrates an ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm
- Provides technical and subject matter expertise relative to policies, procedures, and installation applications/systems tools.
- Provides thought leadership in support of business direction
- Solicits and evaluates customer feedback to enhance continuous quality improvement
- Has experience leading remotely

Required Qualifications
- 1-3 years management experience
- 3-5 years Commercial Service Operations PSS experience, preferably within the Case Installation function
- Strong technical skills and proficiency in the utilization of standard MS Office products including Visio, Excel, Word, PowerPoint and QuickBase
- Strong organizational and time management skills
- Strong analytical skills
- Ability to effectively communicate with all levels of the organization

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
- Ability to innovate and ideate solutions to operational challenges

Bachelor's degree or equivalent work experience

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. See Job Description

, Texas

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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