Consultants and Managers – Customer, Sales & Service (CS&S) Consulting


Sydney, Melbourne, Brisbane

About Accenture Consulting - Your Unique Place in our Global Collective

A career in Accenture Consulting means becoming an expert at making the new happen now, turning constant disruption to continuous reinvention and solving challenges rather than just studying them.

About the Accenture Customer, Sales & Service (CS&S) Practice – Your Work

As part of Accenture Consulting, the Customer, Sales & Service practice specialises in solving the issues closest to the heart of the Chief Customer Officer, Chief Experience Officer, Chief Distribution Officer and Chief Marketing Officer. Common focuses across both B2B and B2C include:

+ Go-to-market – Define customer strategy, personalise with modern segmentation, calibrate experiences to brand promise plus create innovative products/services and bring them to market.

+ Sales transformation – Optimise key moments in the digital and physical sales journey, enrich next best action with insight, deliver via omni-channel, empower the sales team plus build a partnership ecosystem.

+ Service reinvention – Optimise key moments in the digital and physical service journey, seamlessly guide customers to best channel plus revolutionise with AI and automation.

+ Customer-centric operating model – Redefine the sales/service operating model to accommodate the workforce of the future, correlate performance measures to customer-centric outcomes plus drive customer and employee adoption.

+ Customer engagement platform – Strategically assess and select most appropriate platforms plus chart a pathway to implementation with incremental value release.

On select client projects, the practice works alongside market-leading teams from Accenture’s Interactive and Accenture Technology plus strategic partners (such as Salesforce, Microsoft and Adobe) to deliver superior value.

As you can see, the Customer, Sales & Service practice is a dynamic team, who responds with innovation to a broad range of client challenges relating to customer experience and channel optimisation. The multi-faceted nature of the work excitingly presents opportunity for growth and ensures that no two days are the same.

Here’s What You Need

Candidates must have experience working with a number of the customer experience and channel transformation focuses articulated in the “About the Accenture Customer, Sales & Service (CS&S) Practice – Your Work” section above.

Candidates will preferably have prior management consulting experience and/or you have prior transformation project/programme delivery experience.

Finally, candidates should be able to:

+ Speak to customer trends across multiple industries and connect these to organisational challenges, transformative solutions and business/customer outcomes.

+ Champion and monetise the voice of the customer.

+ Enthusiastically experiment and innovate.

+ Comfortably work across people, process- and technology-based solutions.

+ Reframe and leverage prior experience to add differentiated value to a team and/or outcome.

+ Adaptively build lasting trusted advisor relationships from first principles.

+ Collaborate effectively across functions, geographies and organisations to deliver a best-of-breed outcome.

+ Lead successful teams, either formally or informally.

+ Commit to ongoing learning and growth.

+ Work with an agile delivery methodology.

+ Utilise data fluency to enrich insights and observations.

+ Facilitate successful design-thinking sessions.

+ Manage competing bodies of work simultaneously.

+ Lastly and arguably most importantly, enjoy working with a diverse range of highly motivated individuals.

Salary Range: 80K-120K

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

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Valentina Couzios is the Recruiter managing this role. As the team experience high volumes of applications, we appreciate your patience to allow for a fair and timely process.


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.