Albuquerque, New Mexico

ASRC Federal Netcentric Technologies is seeking a Service Request Dispatcher to support our contract at Kirtland AFB in Albuquerque, NM. The Service Request Dispatcher serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining databases.

Responsibilities:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintains call center database by entering or updating information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Albuquerque, New Mexico

ASRC Federal’s family of companies help federal civilian, defense and intelligence agencies achieve successful mission outcomes and elevated performance. We are dedicated to building an enduring enterprise focused on our people, customers and shareholders. Inspired by the Iñupiat culture, we embrace stewardship and the idea of using every resource effectively; teamwork when striving to achieve goals and building a collaborative environment; integrity in adhering to high moral principles and professional standards; high performance in striving to deliver superior business results and exceptional customer value; and citizenship by taking care of our employees, shareholders and the communities where we work and live. Our broad and highly technical expertise in digital operations and IT modernization, software, applications and analytics, engineering solutions, professional services, and infrastructure operations spans across the national security, defense and intel, health, civilian, and space markets.

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