Southfield, Michigan

Director of Restaurants 

Skyline Club - Southfield, MI

 

Day to Day:

  • This position will work closely with the General Manager and Executive Chef to ensure the standards of service and safety guidelines are met within the Club.
  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
  • Complete scheduled inventories and ensure proper administration processes are followed.
  • Responsible for Front of house scheduling and ensuring that they meet budgeted labor targets.
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  • Work with the Member committees to develop and implement Member activities and events.
  • Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.
  • Collaborate with the Food and Beverage team to create and implement new ideas
  • Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff.
  • Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service, satisfaction, and Member retention/attrition.
  • Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
  • Responsible for ensuring the service team is properly trained to deliver exceptional service and to create memorable moments for members. This could include interactive dining, table-side service, promoting specialty or signature items, etc.
  • Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus on Member Satisfaction and the 3 Steps of Service while producing the Club's revenue objectives.
  • Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and products.
  • Responsible for the scheduling of all service personnel. Ensure controls on-time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outlined in the Time Management Policy.
  • Attend all Department Head staff meetings, and Food Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
  • Ensure service recovery programs are in place, the staff is properly trained to execute, and being properly utilized as set forth by management.

About you:

  • 5+ years in Club management or related field in Food Beverage Industry.
  • Bachelor's Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required, good communication skills, ability to be a strong leader.

 

Have more questions? Check out our ClubCorp Jobs website to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.   

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ClubCorp is an Equal Employment Opportunity Employer / ClubCorp participates in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.   

 

Southfield, Michigan

Since its founding in 1957, Dallas-based ClubCorp has operated with the central purpose of Building Relationships and Enriching Lives®. ClubCorp is a leading owner-operator of private golf and country clubs and private business clubs in North America. ClubCorp owns or operates a portfolio of over 200 golf and country clubs, business clubs, sports clubs, and alumni clubs in 28 states, the District of Columbia and two foreign countries that serve over 430,000 members, with approximately 20,000 peak-season employees. ClubCorp properties include: Firestone Country Club (Akron, Ohio); Mission Hills Country Club (Rancho Mirage, California); The Woodlands Country Club (The Woodlands, Texas); Capital Club Beijing; and The Metropolitan (Chicago, Illinois). 

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