Houston, Texas

JOB SUMMARY
The Laboratory Quality Assurance Specialist develops, maintains, and monitors the quality management system for Laboratory Services. Responsibilities include evaluating/implementing patient safety initiatives, regulatory and accreditation compliance, risk management, and performance improvement. Works with other ancillary and patient care departments to develop plans and policies for improved quality outcomes throughout all phases of testing. Manages external proficiency program. Coordinates/Prepares reports for the department and performs activities that promote compliance within the laboratory and point of care testing sites. Facilitates an annual assessment of the Quality Assurance program for the laboratory.

PRIMARY JOB RESPONSIBILITIES

PEOPLE - 20%
  1. Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. (EF)
  2. Teaches students, clinical staff, new employees and others as assigned by Manager. Monitors competency assessment completion. (EF)

SERVICE - 20%
  1. Organizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks. (EF)
  2. Analyzes and responds to client complaints, unusual incident reports and Risk Management inquires. (EF)

QUALITY/SAFETY - 45%
  1. Reviews all laboratory quality occurrence data; provides reports and graphical data to department management, clients and customers. Prepares quality reports to include specific monitors as defined by the Manager/Director. (EF)
  2. Manages laboratory proficiency testing program and tracks exceptions. Performs ordering, distributing proficiency testing samples to sections, routing results for review, monitoring results and initiating corrective action. (EF)
  3. Coordinates activities associated with point-of-care (POC) testing program throughout the hospital to include evaluation of equipment, policy development and implementation/monitoring of quality control. (EF)
  4. Prepares, implements, and initiates review of laboratory policy and procedures, performing literature searches as needed to promote compliance with regulatory agency requirements. Monitors Laboratory Services policies and procedures for review and sign-off of all policies. (EF)
  5. Coordinates activities associated with the preparation for laboratory and hospital surveys for everyday readiness. Facilitates follow-up for any deficiencies cited. (EF)
  6. Prepares presentations for committee meetings and educational programs. Facilitates discussions with staff and leaders in developing strategy and action plans for programs/projects. (EF)
  7. Coordinates the validation plan before the implementation of new testing and instrumentation. (EF)
  8. Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness. (EF)

FINANCE - 5%
  1. Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system. (EF)
  2. Uses resources efficiently; does not waste supplies.

GROWTH/INNOVATION - 10%
  1. Generates and communicates new ideas and suggestions that will improve quality or service. (EF)
  2. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
  • Bachelor degree in related field

  • EXPERIENCE REQUIREMENTS
    • Minimum of 4 years' experience in a clinical laboratory as a Medical Laboratory Scientist/Medical Technologist

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
  • Must have one of the following required certifications:
    • Preferred - Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP)
    • Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
    • Certified as a Medical Technologist by American Medical Technologists (AMT)

    KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
    to perform the Essential Functions of the Job
    • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following: skills, competency assessments and/or performance reviews
    • Knowledge of the functional discipline to be coordinated
    • Knowledge of departmental processes and procedures
    • Skill in planning, organizing and delegating functional activities
    • Skill in coaching and developing the functional skills of others
    • Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
    • Adapts to multiple ongoing priorities including organizing heavy work flow with minimal supervision
    • Strong attention to detail and ability to achieve and maintain accuracy
    • Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action
    • Possesses basic computer knowledge; operates multiple computer systems to include, Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents
    • Demonstrates the ability to work independently with little or no direct supervision
    • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
    • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

    • Company Profile:

      Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

      The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.

Houston, Texas

At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

You can click on the video links below to learn more!

·  About Houston Methodisthttps://www.youtube.com/watch?v=ClN3mmKT0EI

·  Nursing at Houston Methodisthttps://www.youtube.com/watch?v=EUfmVeansTo

·  Houston - Best City to Live Inhttps://www.youtube.com/watch?v=MzLQzGBjHJw