We Are:

Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency ( .

The Role:

The Ecommerce Business Analyst is a key client facing role that covers the full Product lifestyle from discovery to launch. You will contribute throughout the end-to-end Product lifecycle of complex and large-scale technology solutions and help define the delivery plan by working with all involved parties to document the dependencies, assumptions, and milestones.

You will provide strategic analytics-driven digital strategy consulting to clients to help them create the most innovative customer experience and improve digital marketing or ecommerce effectiveness.

The Work:

+ Work with the client to create comprehensive user stories and acceptance criteria for both functional and non-functional requirements

+ Lead workshops for the client to define functional and non-functional requirements

+ Execute gap analysis against proposed eCommerce (Hybris, Demandware, WebSphere Commerce, ATG) or Content (Adobe, Drupal) platforms

+ Support development teams by providing clarifications to requirements and design

+ Implement programs/interventions that prepare the organization for implementation of new business processes

+ Execute a program, plan or deliverable using planning, communication and training skills

+ Design process and change interventions

+ Understand and translate customer needs into implementable business solutions to enable long-term success and business integration

+ Understand analysis of the as-is and to-be processes

+ Design new business processes based on customer requirements and conduct user review sessions and run stakeholder agreement meetings

Here’s What You Need:

+ 5+ years’ experience and background in eCommerce and Content delivery projects

+ Excellent requirement documenting skills in the form of user cases, user stories and functional specifications

+ End to end experience of the Product lifecycle with experience of testing the developed solution to ensure it meets requirements and expectations

+ Working knowledge of at least one of the ecommerce platforms (E.g., Hybris 6.0 and/or Salesforce Commerce and/or Magento and/or Elasticpath)

+ Significant experience in creating requirements specifications process models for eCommerce projects

+ Knowledge of user experience

+ Proven capability of interfacing with clients, managing their requirements and expectations

Here’s What You Have:

+ Proven capability to manage complex projects with changing requirements and uncertainty

+ Proven ability to build, manage and foster a team-oriented environment

+ Demonstrated ability to work with distributed (onshore-offshore) teams

+ Proven ability to work creatively and analytically in a problem-solving environment

+ Excellent communication (written and oral) and interpersonal skills

+ Excellent leadership and management skills

+ Proven capability to be detailed oriented

Bonus Point If You:

+ Experience with AEM, Google Analytics and Spartacus

+ B2B Experience

Our Offer:

Accenture is an incredible place to work - and you will keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense, and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise. Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

+ Global career progression and opportunity to take your career to the next level

+ Flexible working arrangements. We are happy to discuss what works best for you.

+ An opportunity to work across technologies you are passionate about – cross skill, develop and grow

+ An opportunity to work with super friendly, energetic, and highly talented team who promotes collaboration and helps you grow and innovate.

Sounds exciting? Visit us here to learn more about what makes us the Experience Agency ( .


Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you!

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

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Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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