San Jose, California


Job Summary

The Humanities & the Arts Student Success Center (HASSC) is a service-oriented unit fully dedicated to academic and career advising, academic assistance, retention, and support of students in the College of Humanities & the Arts. Assisting students from admission to graduation, the HASSC strives to be the single point-of-entry to provide resources and non-major related advising for new and continuing students to develop skills and knowledge necessary to achieve academic success and graduate in a timely manner.

The Student Academic Success Specialist (SASS) will support the enrollment, engagement, and retention of first- and second-year students in the College of Humanities & the Arts. Under the general supervision of the HASSC Director, the SASS will provide academic advising and success coaching while also acting as campus concierge for approximately 200-250 undergraduate students during their first 60 units of coursework. The SASS will build rapport, ease transition, and support retention of first- and second-year students through a proactive contact plan containing multiple touch-points throughout the academic year.

The SASS will have a demonstrated track record of successfully advising a diverse student population and will work to ensure that all students have a clear path to achieve academic success. The SASS will focus on helping the campus close the equity gap between its varied student communities by building relationships and retaining students to graduation through increased engagement and a sense of belonging to the SJSU community.


Key Responsibilities

  • Provide holistic academic advising and support to a cohort of students during their first 60 units (freshman and sophomore standing).
  • Implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success.
  • Introduce and orient students to their academic requirements (MyProgress, Catalog), academic planning tools (MyPlanner, Roadmap), and campus resources.
  • Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals.
  • Implement programming efforts and materials to support students’ transition to college, with the goal of enhancing skills and behaviors that facilitate academic success (e.g., time management, study skills, effective communication with instructors, growth mindset).
  • Monitor academic progress by leveraging early support systems (EAB Navigate – progress reports) and implement systems that offer timely interventions to support student needs.
  • Assist students with navigating University and College processes and procedures, including letters and petitions, schedule changes, academic probation, services related to special needs, etc.
  • While most of this support will be provided to first-year students, there may be times when support of continuing students will be required.
  • Implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester.
  • Participate in college and university-wide programs and events that support student success for frosh and sophomores and minimize equity gaps.
  • Provide academic advising during frosh orientation (Sparta Camp).


Knowledge, Skills & Abilities

  • Knowledge of basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising
  • Knowledge of asset-based and strengths-based approaches to academic advising
  • Knowledge of academic disciplines, coursework, and requirements for the College of Humanities and the Arts
  • Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
  • Effective communication skills (both written and verbal) with individuals/groups
  • Ability to present clear and concise information. Excellent customer-service skills
  • Effectively use PeopleSoft (student administration database) and EAB Navigate
  • Effectively use software applications such as Microsoft Suite (Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive), video conferencing software (Zoom), DocuSign, OnBase, etc.
  • Ability to establish trust and a strong working relationship with college students
  • Demonstrated sensitivity to cultural diversity and commitment to equity
  • Ability to motivate and advocate for students
  • Ability to recognize and refer students to appropriate student services and resources in a timely manner, and keep good working relationships with the units providing these student services/resources


Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
  • Two years of professional experience in one of the student services program areas or in a related field; A master’s degree in a job‑related field may be substituted for one year of the professional experience


Preferred Qualifications

  • Master’s degree in Educational Counseling, Clinical Psychology, Social Work or directly related discipline
  • Three or more years progressively responsible experience providing academic advising and support to students in a post-secondary setting, particularly students from historically underserved communities
  • Demonstrated knowledge of student development theory, outreach practices, and student success services
  • Experience with lower division students and General Education
  • Experience with Career Services, Veterans Services, EOP, Aspire/McNair, or other transitional student services
  • Demonstrated ability to advance programming that helps our campus retain our diverse student population and close the equity gap across our varied campus communities



Classification: Student Services Professional II
Anticipated Hiring Range: $4,326/month - $4,498/month
CSU Hiring Range: $4,304/month - $6,120/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: April 5, 2022 through April 19, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

San Jose, California

San Jose State is conveniently located on 154 acres in downtown San José, midway between San Francisco and the Monterey/Carmel area at the sunny southern end of San Francisco Bay, and is easily accessible from area freeways.

From its beginnings as a normal school that trained teachers for the developing frontier, SJSU has matured into a metropolitan university offering more than 134 bachelor's and master's degrees with 110 concentrations.

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