Associate Principal, User Experience Research (Senior UX Researcher (MUST be aligned within a Product org) - Military Veterans

at Grubhub Inc.

, New York

About The Opportunity

Grubhub is looking for a talented Associate Principal UX Research to join the growing UXR team. Specifically, we're searching for a customer-centric and motivated researcher to lead projects across our three marketplaces (Diner, Driver, Restaurant). This person will bring a deep expertise in mixed methods research, and be able to independently design, lead, and execute evaluative and generative research at all stages of the customer lifecycle. They'll turn this research into compelling insights that drive the direction of their product team and overall business.

We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make
  • Collaborate with and become a trusted partner to one of Grubhub's core product teams
  • Define key questions and hypotheses to help teams solve complex problems
  • Plan, design, and execute research studies, both evaluative and generative, employing a range of methods from usability tests and interviews to in-context ethnographies
  • Synthesize data from internal and external sources to drive a deeper understanding of our customers to guide decisions
  • Craft actionable stories to communicate insights to stakeholders within your team and across the business
  • Be an advocate for the customer across various products (Driver, Diner and Restaurant), constantly striving to improve customer experience and downstream business outcomes
  • Manage your work and proactively identify what's next to help drive the roadmap forward
  • Help create a culture of inclusivity, and well-being for researchers and designers
What You Bring to the Table
  • Bachelor's degree required
  • 7+ years relevant experience in mixed methods UX research
  • Minimum 2 years of industry experience
  • Customer champion and practitioner of human-centered design methodologies
  • You know how to switch between the micro (moment in an experience and how it impacts what a customer does) and macro (what a customer needs from a product)
  • You're skilled at crafting compelling stories from data to turn research into action
  • You're adept at building relationships with stakeholders, partnering with them throughout the research process and influencing downstream decision making
  • Expertise in a qualitative research platform, such as UserTesting or UserZoom
  • Comfortable with ambiguity and ability to work with minimal supervision in a fast-paced tech environment
  • An appetite (and the skill) for working across all digital and physical manifestations of what we design

Got These? Even Better:
  • Advanced degree in a research or analytic field
  • Experience in digital product development or ecommerce
  • Experience designing and conducting high-impact, foundational research projects that informed a roadmap

And Of Course, Perks!
  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
Vaccination Requirement: Grubhub employees are required to be fully vaccinated, and must be able to show proof of full-Covid-19 vaccination, and booster if eligible, prior to starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine." Those eligible to receive the booster must receive the booster to be considered fully vaccinated, and those not yet eligible will be required to obtain the booster once eligible (6 months post last dose).

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

, New York

Grubhub is a leading online and mobile food-ordering and delivery marketplace with the largest and most comprehensive network of restaurant partners, as well as nearly 24 million active diners. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features over 300,000 restaurants and is proud to partner with more than 225,000 of these restaurants in over 4,000 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, LevelUp, AllMenus and MenuPages.