We are:

We are Accenture — a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.

To meet that surging demand we consolidated our cloud-related skill sets into one highly focused services group, named Accenture Cloud First. It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.) Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it.

Learn more about ServiceNow at Accenture Here (

Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

The Work:

· As a Technical Architect with the ServiceNow Business Group you are an experienced innovator of new applications in ServiceNow. You can architect system solutions with ServiceNow and describe the solution with ease.

· You’re willing to roll up your sleeves to develop new solutions for our clients.

· Experienced advisor to the C-Suite, crafting the best solutions to meet their business needs.

· Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.

· You are a continuous learner, taking advantage of new learning opportunities. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.

· Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress

· Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

· Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.

· You are someone that is process oriented and prefers order over chaos.

· You are comfortability asking for help from peers and Subject Matter Experts when needed.

· Strong background working with Enterprise Software companies and/or Consulting companies

· Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

· As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.   

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts

Here’s What You Need:

+ Minimum 8 years knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.

+ Minimum of 8 years’ experience directly driving IT transformation & strategy planning. Preferably in a high-tech consulting environment.

+ Minimum of 4 years’ leading teams of ServiceNow Developers as a technical manager and mentor.

+ Minimum of 4 years' experience implementing & enforcing standards, such as: code reviews & architectural reviews.

+ Ability to demonstrate advanced scripting skills – JavaScript, SQL

+ Experienced with Agile methodologies like SCRUM, Kanban & Wagile.

+ At least three ServiceNow certifications- System Admin, Application Developer and ITSM preferred.

+ Bachelor's degree or equivalent (minimum 12 years) work experience. If associate degree, must have minimum 6 years' work experience

+ English is required for this position as this role will be aligned to multi-national teams where English is the common language across our North America Market. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points If:

+ You have database experience

+ Cloud migration experience

+ ITIL Certified

+ Experience integration ServiceNow with AWS or Azure

+ Experience building prototypes

+ Strong interpersonal skills, customer centric attitude

+ Proven team player and team builder

+ Strong organizational and analytical skills

+ Familiarity with SaaS deployments and its supporting architecture

+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management

+ Hold a Government Security Clearance at a Reliability level or above; or alternatively have the ability to attain a Government Security Clearance.

+ Bilingual in English and French.

Professional Skill Requirements

+ Excellent communication skills (both written and verbal) with strong presentation and facilitation skills

+ Proven ability to build, manage and foster a team-oriented environment

+ Proven ability to work creatively and analytically in a problem-solving environment

+ Desire to work in an information systems environment.

+ Excellent communication (written and oral) and interpersonal skills.

+ Excellent leadership and management skills.


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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