We are Accenture — a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.

To meet that surging demand we consolidated our far-flung cloud-related skill sets into one highly-focused services group, named Accenture Cloud First. It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.)  Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it. 

Learn more about ServiceNow at Accenture Here (

Accenture’s ServiceNow practice  can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

The Work:

+ Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients .

+ Advise clients on strategic decisions that help deliver collective outcomes on the ir ticketing roadmap, the CMDB transformation and platform DevOps.

+ Oversee the execution and architecture across (CMDB, ITSM, ITOM).

+ Provide leadership oversight and guide additional programs at a Fortune 500 client that rely on the CMDB transformation and manage dependencies.

+ Oversee KPI measurement, connect RAID log across all ServiceNow programs and lead steering reviews with VP community and CIO/ CTO.

+ Coordinate and manage the relationship with the ServiceNow PS, Customer Success and Product Engineering leadership.

+ Lead and manage the implementation project team

+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress

+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

+ Strong background working with Enterprise Software companies and/or Consulting companies

+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Here’s What You Need:

+ Minimum 5 years knowledge and experience working with or implementing ServiceNow

+ ServiceNow System Administrator Certification or in depth ServiceNow experience

+ Experience with MS Project

+ Excellent communication skills (both written and verbal) with strong presentation and facilitation skills

+ Project Management/Delivery experience or certification in project management

+ Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate’s Degree , must have minimum 6 years work experience

+ English is required for this position as this role will be aligned to multi-national teams where English is the common language across our North America Market. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points If:

+ PMP or CSM certification

+ Strong interpersonal skills, customer centric attitude

+ Proven team player and team builder

+ Strong organizational and analytical skills

+ Familiarity with SaaS deployments and its supporting architecture

+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management

+ ITIL V3 or V4 Foundations Certification preferred

+ Hold a Government Security Clearance at a Reliability level or above; or alternatively have the ability to attain a Government Security Clearance.

+ Bilingual in English and French.

Professional Skill Requirements

+ Proven ability to build, manage and foster a team-oriented environment

+ Proven ability to work creatively and analytically in a problem-solving environment

+ Desire to work in an information systems environment.

+ Excellent communication (written and oral) and interpersonal skills.

+ Excellent leadership and management skills.


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.