, California

Job Description
** Candidates will need to support the West Coast **

The Account Executive develops and executes strategic business plans for strong middle market customer relationships, revenue growth, member retention and achievement of financial objectives.

The goal of this role is to build and maintain plan sponsor/broker relationships for an exceptional experience for our clients. This is achieved through communicating and demonstrating RFL's total cost of care, while being advocates for healthier living.

- This position oversees a book of business to retain profitable customers and help grow the business through increased participation, issue resolution and superior service.
- Participates in the delivery of renewals.
- Recommends appropriate solutions for retention issues.
- Plays an “Executive Sponsorship” role and develops strong, effective relationships with key producers and Plan Sponsors.
- Facilitates cross-functional solutions to service issues and works collaboratively cross-functionally.
- Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas.
- Builds effective working relationships across all functions and within assigned territory, i.e., health sales and service colleagues.
- Participates in finalist presentations with National and Regional Sales Rep.
- Participates in Plan Sponsor/broker meetings as necessary, but at least annually, for assigned book of business.
- Provides product and service updates to Plan Sponsors, brokers and Health Acct. Mgrs. for existing business.
- Coordinates annual enrollment activities for new and existing National and Regional clients, including Benefit Fairs.
- Assists with cross sell opportunities, as needed.
- Achieves individual retention targets and customer satisfaction levels
- Participates in special projects designed to improve financial results
- Spends time face-to-face with clients when appropriate and necessary, professionally representing Aetna in the marketplace; articulates how products and services can contribute to constituent’s (Plan Sponsor, Producer as appropriate) long-term strategies
- Identifies at risk accounts and collaborates with management to set and execute a strategy to minimize loss
- Helps Sales Rep develop and deliver strategic plans relative to retention goals.
- This position ensures there is up to date information in the AM database to ensure the call center has accurate information.
- Runs utilization and Ad-Hoc Reporting
- Offers strategic planning in communications and marketing of the program

Required Qualifications
- 3-5 years account management experience working independently as well as health care/mental health care industry or customer service experience.

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
Please review above.

College degree in business or behavioral health.

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. See Job Description

, California

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

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