•Executes process training to the Operations team and calibrates results across

•Standardizes and organizes training modules, and ensures to keep it updated aligned with the new releases in the process

•Manages knowledge transfer, material development and training delivery

•Develops and deploys skills matrix program and understands the need to upskill or cross-skill

•Creates, refines and delivers new hire on-boarding program (pre-process and process)

•Collaborates with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measurable training

•Delivers dynamic trainings sessions across the project to a diverse learning audience

•Ensures effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities

•Manages multiple and high priority projects with competing deadlines

•Builds and maintains fruitful, beneficial relationships horizontally and vertically across organization

•Training Needs Analysis

•Training Design and Development

•Training Delivery

•Training Evaluation

•Bachelor's degree holder

•Must have at least 2 years of experience in Training and Development under BPO Operations

•Excellent communications skills

•Must have an experience in communication skills coaching

•Technical / customer service or its equivalent for a designated customer base

•Must be willing to go back on-site once recalled


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.