Sao Chingcha,

Key Duties and Responsibilities:

Help improve the quality and safety of online contents by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. The analyst will also be responsible to fulfill the base metrices for efficiency and effectiveness (Quality, Consistency) that is used to train machine learning models.

+ Become and remain knowledgeable about the Client's products and policies

+ Make well balanced decisions and personally driven to be an effective advocate for the platform's community

+ Strong interpersonal skills, verbal and written communication skills and most importantly empathy

+ Review content within agreed turnaround times and standards of quality

+ Identify inefficiencies and improvement opportunities in workflows and suggest solutions or recommendations

+ Recognize trends and patterns, and escalate issues that may affect delivery of work in a timely manner

Qualifications:

+ Preferred Bachelor’s Degree any field

+ Strong interpersonal skills, verbal and written communication skills and most importantly empathy

+ Familiar and/or proficient in using social media applications

+ Passionate about the Internet and has high level of proficiency in utilizing search engines

+ Has good attention to detail and able to work analytically within a problem-solving environment

+ High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by the Analyst, which is critical for decisions

+ Should clear English language proficiency test

+ Able to adapt to continuous change

+ Flexible in cyclical work schedule

Work Conditions:

+ Dynamic and fast-paced working environment

+ Shifting schedule including work hours at night

+ Overtime may be required

+ We work on Public Holidays

+ Wellness support and one on one sessions with wellness coaches

Sao Chingcha,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.