Raleigh, North Carolina

In this Assistant Vice President role, the Service Management Product Manager will be responsible for the expansion and evolution of the SecOps and other modules by coordinating with the business for handling new relationships and demand. This person will have matrixed accountability with process leads and engineering teams to drive alignment and direction on the best use of platform capabilities through governance and partnership. Monitor project progress and implementing effective corrective actions if actual progress falls behind plan Meeting with clients of varying levels to capture, document, prioritize, and analyze requirements, working closely with developers and testers in a fast-paced environment Proven ability to use effective facilitation skills and techniques to elicit requirements from a diverse range of key partners Partner closely with the vendor to understand their product and translate those opportunities to the needs of Credit Suisse in a clear and concise manner Coordinate internal quarterly business review meetings with senior key partners to review the book of work, ensure alignment on results, identify gaps and collect feedback Support the platform owner to maintain active relationships with key business partners helping to evangelize the roadmap, and drive reciprocal decisions Produce and maintain platform documentation in various formats to support the availability, communication and distribution of knowledge sought to drive better decision-making within the organization such as the continued improvement of the ServiceNow websites with domains such as Security teams to actively meet future demands Provide transparency for demand and project work by using Project Portfolio Management applications Support the platform owner to commercialize non ITSM engagements for ongoing platform and application support services Support the platform owner to balance vendor related activities, such as regular performance assessments, feedback preparation, potential engagements, and contractual reviews Demonstrate agile techniques to support the end-to-end product delivery that is timely, on budget and meets client’s expectations Keep pace with industry trends on innovation and service management capabilities Ensure alignment with the strategies and architectures of related Service and Capabilities Ensure regulatory compliance for the platform (e.g. Data privacy, cloud regulations, country specific regulations, platform certifications, etc.) Analyze existing user-facing processes from the point of view of the customer, identify and implement process improvements Act as a ServiceNow marketing champion by advocating the product to fellow employees by crafting documentation or hosting training and marketing events Your future colleagues As part of the GCIO Enterprise & Security Services, the Service Management Platform & Strategy team located in North Carolina, Poland and Switzerland is responsible for providing innovative technologies that support the strategic objectives of GCIO. The team of six, demonstrates industry standard methodology, technology trends and product availability to support what we do. The Service Management Platform & Strategy team has the unique opportunity to help shape the strategic direction of the platform at Credit Suisse globally. This resource will help support the platform owner to guide the platform strategy with a priority focus on driving process efficiency, ease of use, and supporting the GCIO Services Transformation. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values We are looking for applicants with an equivalent experience in managing multiple projects at one across different organizations with the ability to influence others without authority. Additionally, someone who is enthusiastic, self-starter with the ability to work both independently and in a team environment would be a great candidate. * Degree or higher education in Information Technology, Business, or equivalent work experience * Excellent communications skills required – verbally with all levels of IT and business management as well as written with technical assessments and project related reports * Ability to pay attention to details and accuracy * Excellent time management and task management abilities * Proactive, driven, and ambitious capability of balancing pressure situations with ease * Business partner management; influence handling expectations and selling the program * High professional standards, reciprocal, and client focused * Working or advanced knowledge of ServiceNow, Agile, JIRA, Confluence and SaaS delivery models * Familiarity with risk standards and models is preferred * PMP certified is a plus * Dedication to fostering an inclusive culture and value varied perspectives. **Job:** **Product Specialist* **Title:** *Service Management Platform Manager #201584* **Location:** *NC-Raleigh* **Requisition ID:** *201584*

Raleigh, North Carolina

Credit Suisse (USA) is one of the top US investment banks, offering advisory services on mergers and acquisitions, raising capital, securities underwriting and trading, research and analytics, and risk management products. Clients include corporations, governments, institutional investors such as hedge funds, and private individuals. The company provides asset management services through Credit Suisse Private Equity; while Credit Suisse Private Banking USA offers wealth services to the rich throughout the country. Credit Suisse (USA) is a wholly owned subsidiary of Swiss banking powerhouse Credit Suisse Group and part of Credit Suisse Americas, which includes North and South America and the Caribbean.

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