Jessup, Maryland

Responsibilities for this Position
Location: USA MD Annapolis Junction - 2711 Technology Dr (MDS016)
Full Part/Time: Full time
Job Req: RQ114095

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Help Desk

Job Description:

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on Tier II - Help Desk Technicians joining our team to support a large infrastructure support effort at Annapolis Junction, MD or Bossier City, LA.

The Tier II Help Desk Technician duties will include:
  • Handle escalations and follow up to Tier I issues
  • Answer calls, chats and emails from customers
  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Analyze, logs, tracks and resolves tickets to meet business needs
  • Work with other teams (Systems Administrators, Engineers, Information Security, Networking and others) to investigate, research and resolve customer issues
  • Provide timely updates and closure to client requests and issues

MINIMUM REQUIRED QUALIFICATIONS:
  • Active TS/SCI Clearance Required with Polygraph
  • Associates Degree AND 3 year of related experience OR equivalent combination of education and experience
  • Must have and maintain 8570 Level I certification (A+, Security+ or similar)
  • Technical Support/Customer Service experience is required

WHAT GDIT CAN OFFER YOU:
  • Multiple shifts available to support 24/7 operation (shift differentials may apply)
  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees

#JET

#Greenway

CWIP - IAT level I Compliance:

Persons performing in this support role make the CE (Compute Environment) less vulnerable by correcting flaws and implementing IAT (Information Assurance Technical) controls in the hardware or software installed within their operational systems. Persons performing these functions, regardless of their occupational title (e.g. system administrator, help desk technician, information system technician etc.) are identified as part of the IA (Information Assurance) workforce and must be able to support requirements to recognize potential security violations, take appropriate action to report the incident as required by regulations, and mitigate any adverse impact in accordance with policy. (Reference: Policy 6-34) for Cyber Workforce Improvement Plan (CWIP).

#Greenway

#AnnapolisJunctionJobs

#cjpost

#GDITAlumniCampaign

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Annapolis Junction

Additional Work Locations:
USA LA Bossier City

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI189467342

Jessup, Maryland

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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