Orlando, Florida

JOB SUMMARY:  Greets and provides directions to Guests / drivers dropping off and picking up throughout Universal Orlando Resort; including CityWalk Bus Hub, Resort Hotels, Volcano Bay and Special Events.


  • Answers Guest questions and offers general UO information while providing exemplary guest service. Provides Guests with assistance as needed. 
  • Assists with loading Guests into resort buses at resort and park locations as well as Special Event transportation. 
  • Directs buses to appropriate parking locations, manages traffic control for Special Events, redirects cars to appropriate parking or drop off/pick locations, records various data for guest/vehicle flow.
  • Maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings. Responsible for ensuring a neat and organized work area, trash removal, keeping the area free of debris and the proper maintenance of equipment and/or props.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and Team Member involvement activities.
  • Perform other duties as assigned.

EDUCATION:  High school degree or GED.




EXPERIENCE:  Six months to one year guest service and/or parking experience preferred; or equivalent combination of education and experience.


Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved. EOE


Orlando, Florida

Universal Orlando Resort is a unique vacation destination that is part of the NBCUniversal Comcast family. For more than 25 years, Universal Orlando has been creating epic vacations for the entire family – incredible experiences that place guests in the heart of powerful stories and adventures. 


Universal Orlando’s three theme parks, Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay, are home to some of the world’s most exciting and innovative theme park experiences – including The Wizarding World of Harry Potter – Hogsmeade and The Wizarding World of Harry Potter – Diagon Alley. Universal Orlando’s on-site hotels are destinations unto themselves and include Loews Portofino Bay Hotel, the Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, and Universal’s Aventura Hotel. Its entertainment complex, Universal CityWalk, offers immersive dining and entertainment for every member of the family.

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