San Jose, California


Job Summary

The Admissions Communication Counselor performs various functions under the supervision of the Associate Director, Enrollment Services Communications, but works collaboratively with other units in Enrollment Management and Graduate Admissions and Program Evaluations to collect, synthesize, and deliver a variety of interdependent communication messages in support of recruiting, admitting, enrolling and retaining students to the university. The Admissions Communication Counselor performs tasks related to the functional and technical communication cycle between from point of pre-application through enrollment. This position provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, chat bot and virtual advising. Working under minimal supervision, the position is responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students.  As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students’ decisions to apply and attend SJSU.  The Admissions Communication Counselor will develop and maintain accurate and transparent documentation of the communication process and work flow in order to maintain levels of productivity, quality of counseling.


Key Responsibilities

  • Ensures the effective communication process (from recruitment to enrollment) to students and their families, and supports the yield process and activities for admitted students                    
  • Identifies, maps, and communicates the pre-admission to enrolled student process, addressing questions from students and parents regarding admission and enrollment at San Jose State University
  • Explains the CalStateApply application process from point of application to MySJSU account activation to point of attending the first term of classes. Reliably and accurately communicates this process using a variety of media to students, parents, and campus community members
  • Assists students by email, live chat and phone (and other forms of media) by answering questions during office hours and additional special hours.  Responsible for explaining to students and parents the various documents that may be requested for the application process, including transcripts, test scores and documents related to domestic and international admission processes
  • Attends conferences and seminars regarding CSU admission eligibility criteria and processes
  • Reviews and verifies that appropriate documents have been submitted by the student to determine the student’s admission eligibility under the various Chancellor’s Office and campus regulations and procedures
  • Investigates complaints and questions from students who raise concerns about their progress in the application or admission process to a point of resolution


Knowledge, Skills & Abilities

  • Excellent oral and written communication skills
  • Excellent customer service and public relations skills
  • Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
  • Ability to reason logically; ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
  • Ability to advise students individually and in groups on routine matters where required
  • Ability to perform accurately and consistently in a fast-paced, high-volume environment


Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
  • Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience


Preferred Qualifications

  • Bachelor’s Degree
  • 2 plus years of experience working in a student services position
  • Experience working with students providing education advising and counseling services
  • Experience with University policies, procedures, and working in educational environment in either Admissions or Records
  • Experience in analyzing and interpreting documents and requirements
  • Experience in disseminating information to other staff
  • Excellent written communication skills
  • Experience with PeopleSoft



Classification: Student Services Professional II
Anticipated Hiring Range: $4,304/month - $4,395/month
CSU Hiring Range: $4,304/month - $6,120/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: February 24, 2022 through March 13, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


San Jose, California

San Jose State is conveniently located on 154 acres in downtown San José, midway between San Francisco and the Monterey/Carmel area at the sunny southern end of San Francisco Bay, and is easily accessible from area freeways.

From its beginnings as a normal school that trained teachers for the developing frontier, SJSU has matured into a metropolitan university offering more than 134 bachelor's and master's degrees with 110 concentrations.

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