Orlando, Florida

JOB SUMMARY: Responsible for completing sales transactions and offering a variety of Premium Products. Individuals are also responsible for providing service and support to both guests and internal partners while maintaining all Premium Services areas.


  • Responsible for obtaining guests information for the sales agreement and following proper cash handling procedures during the sales transactions. Maintains accurate logs of rented or returned Premium Services items to ensure appropriate inventory levels.
  • Resolves and eases sensitive guest situations on an individual basis through personal interaction. Asks exploratory questions to identify concerns, needs and expectations. Fully investigates issues regarding Park Technology, Attractions, Third Party Tenants and guest related issues. Determines and provides appropriate course of guest recovery.
  • Uses suggestive sales techniques to process orders for various rental products to include, Cabanas, Premium Seating, Universal Express, towels and lockers while providing product information. Uses tablets to check in guests, generate user profiles, add entitlements to wearables, add/delete reservations, renting lockers and assists guests with questions regarding offered products and technology usage.
  • Maintains cleanliness of Concierge booths, lockers, rental products and towels including the use of cleaning agents. Inspect and maintain inventory of all rental products, identify and report maintenance issues.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

SCOPE: Responsible for completing sales transactions that include Cabanas, Premium Seating, Universal Express, towels and lockers. Responsible for assisting guests with wearable interactions such as adding entitlements, adding/deleting return times and generating guests’ profiles. Responsible for assisting guests with questions/issues regarding park technology, premium products and finding resolutions.

EDUCATION: High school degree or GED required.

EXPERIENCE: 0-1 year cash handling and guest service experience preferred but not required; or equivalent combination of education and experience. Must have strong interpersonal skills and be able to work in a fast pace environment

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved. EOE

Orlando, Florida

Universal Orlando Resort is a unique vacation destination that is part of the NBCUniversal Comcast family. For more than 25 years, Universal Orlando has been creating epic vacations for the entire family – incredible experiences that place guests in the heart of powerful stories and adventures. 


Universal Orlando’s three theme parks, Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay, are home to some of the world’s most exciting and innovative theme park experiences – including The Wizarding World of Harry Potter – Hogsmeade and The Wizarding World of Harry Potter – Diagon Alley. Universal Orlando’s on-site hotels are destinations unto themselves and include Loews Portofino Bay Hotel, the Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, and Universal’s Aventura Hotel. Its entertainment complex, Universal CityWalk, offers immersive dining and entertainment for every member of the family.

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