Houston, Texas

SafePoint Support Administrator

Loomis Armored Corporate Office Houston, TX, 2500 CityWest Blvd, Houston, Texas, United States of America Req #865

Wednesday, February 16, 2022

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

This position reports to the SafePoint Support Manager and will provide workflow instruction as required. This position will follow documented processes and procedures to ensure quality controls
and quality assurances are in place for all aspects of the support services role from customer
service to research and reconciliation. The SafePoint® Support Manager will be the first point of escalation on serviceissues for the support team when failures occur that involve the Branch, the customer, financial institutions, and SafePoint® equipment vendors. Training will be provided
on all aspects of the role.

Accountabilities:

  • Establish a positive,
    creative, and professional working relationship with the Implementations Team, Technical
    Team and Development Team;
  • Manage New Customer
    profile setup;
  • Perform on-boarding of all NEW Customers
  • Assist in performing QA on NEW Customer Onboarding
  • Monitor all inbox emails to assist the team accordingly, which may include;
    • Comparing and reconciling differences in activity
      as required;
    • Communicating
      issues / resolutions to external
      customers, internal sales
      and internal operations as required;
    • Assisting with troubleshooting escalated Issues;
    • Completing incoming incidents as assigned;
  • Perform Financial & Ownership changes
    as required;
  • Work with the Development Team to test new outgoing bank transmissions;
  • Perform Training for Banks and Customers
    as required on Loomis web portal;
  • Other duties as assigned.

Primary Requirements:

  • Associates or Technical
    institute degree/certificate in Finance
    or other related field
    or equivalent work experience, required.
  • Bachelor's Degree in Finance, or other related
    field, preferred.
  • Must have 3+ years related
    work experience:
  • Background with reconciliation and/or accounting systems
    (history in financial institutions);
  • Proven advanced technical
    experience working with ticketing systems;
    Outlook, Word and Excel.
  • Must have excellent communication skills.

Loomis is an equal opportunity employer. EEO AA M/F/Vet/Disability. Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Other details
  • Job Family Non-Exempt
  • Pay Type Salary

Houston, Texas

About Loomis

Loomis is the international leader in the cash handling services industry. Our international network covers over 400 operating locations in the US and eleven western European countries.

In the US, Loomis operates the nation’s largest integrated cash distribution network, with nearly 200 operating locations and over 8,000 Teammates. Loomis utilizes a fleet of approximately 3,000 vehicles to provide cash handling products and services to financial institutions and commercial/retail businesses. Secure armored transport, SafePoint Retail Cash Management solutions, ATM services, cash, coin and check processing, outsourced vault services are all components of the industry solutions Loomis provides.

Our history dates back over 160 years with roots in the American west. Just as the pioneers who settled the west and the Alaska frontier depended on us for secure, reliable transport, today’s business community counts on Loomis for comprehensive cash handling solutions.

With a broad range of services, nationwide coverage, and strategic application of technology, we offer opportunities to achieve greater profitability and reduce risk. Through the seamless integration of cash processing, secure transportation, technology innovation, and management, Loomis creates exceptional value for our customers.

As the specialist at creating efficient cash flow, Loomis is the industry leader at creating efficient cash flow designed to efficiently and effectively manage cash in society.

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