- Provide complex case management technical support

- Management of claim intake and customer ser vice center

- Oversee incoming problems/complaints and respond to employer and employee questions

- Oversee quality control and audit functions within the claim department

- Provides support to all litigation processes that may occur during the course of claims management

- Work hand in hand with Claims Operations Managers in making independent decisions, which have major day-to-day impact in the area of responsibility.

• Bachelor’s degree holder

• Must have at least 12 years overall experience in BPO Operations

• Must have at least 5 years of experience in managerial role

• Strong written and verbal communication in Mandarin and English languages

• Must have strong contact center background

• Must have an experience in handling multiple stakeholders

• Strong interpersonal and Communication skills with all levels of employees and clients

• Innovate / Disruptive and can motivate employees effectively


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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