Orlando, Florida

JOB SUMMARY: Product Owner focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts.  As a Product Owner, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation.


The specific focus of this role will be digital product management for the website implementation of our Global Design System (GDS). This role will drive collaboration, requirements alignment, and prioritization across several teams with the primary stakeholder being the global UXUI experience design team. The role will include working with the design team to breakdown designs into requirements for developing and enhancing web components, and performing any required page build efforts.



Product Definition

  • Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
  • Drive detailed product Feature definition, including functional and non-functional requirements
  • Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders


Product Delivery

  • Facilitate product backlog grooming with the Delivery scrum team
  • Define and document product user stories to enable technical design, development, and testing
  • Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives


Product Implementation and Support

  • Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
  • Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
  • Represent and support the product as the ongoing subject matter expert.
  • Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning


Product Planning

  • Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
  • Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
  • Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes

Product Strategy

  • Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
  • Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
  • Collaborate and liaise with key business partners to establish product goals and objectives
  • Ensure product alignment with the holistic experience transformation vision


Additional Responsibilities

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
  • Perform other duties as assigned.

EDUCATION: Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred; Master’s degree preferred.

EXPERIENCE: 5+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.

  • Managing the digital experience for a consumer website and/or mobile app
  • Experience with large scale transformation initiatives
  • Demonstrated ability to define and execute strategic initiatives
  • Working in an agile technology delivery program
  • Defining a customer journey and digital product roadmap
  • Product backlog management, including Feature definition, requirements, prioritization and sprint planning
  • Close partnership with a Technology Delivery team
  • Stakeholder engagement and relationship building
  • Executive communication, with the ability to influence decision making
  • Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply or equivalent combination of education and experience. 


ADDITIONAL INFORMATION: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.


Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE

Orlando, Florida

Universal Orlando Resort is a unique vacation destination that is part of the NBCUniversal Comcast family. For more than 25 years, Universal Orlando has been creating epic vacations for the entire family – incredible experiences that place guests in the heart of powerful stories and adventures. 


Universal Orlando’s three theme parks, Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay, are home to some of the world’s most exciting and innovative theme park experiences – including The Wizarding World of Harry Potter – Hogsmeade and The Wizarding World of Harry Potter – Diagon Alley. Universal Orlando’s on-site hotels are destinations unto themselves and include Loews Portofino Bay Hotel, the Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, and Universal’s Aventura Hotel. Its entertainment complex, Universal CityWalk, offers immersive dining and entertainment for every member of the family.

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