Orlando, Florida

JOB SUMMARY: Responsible for the maintenance and inventory of products, maintains the cleanliness of cabanas and proper tracking and distribution of products. Ensures quality of products is show ready for guests, provides service and support to both guests and internal partners.


  • Maintains the cleanliness and sanitation of Cabanas and Premium Seating equipment, rental products and towels, including the use of cleaning agents. Inspect and maintain inventory of all rental products, identify and report maintenance issues
  • Responsible for escorting guests to their Cabanas and/or Premium Seating and acts as a liaison between guests and food servers.
  • Responsible for the inventory, sorting, folding and distribution of towels. Ensures concierge booths are fully stocked and distributes towels to various locations
  • Transports towels to and from Volcano Bay and other Wardrobe locations
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

SCOPE: Responsible for maintaining the cleanliness of cabanas/premium seating and escorting guests to them. Responsible for the inventory, cleanliness and distribution of rental towels to all Concierge Huts. Team Member will travel back and forth from Volcano Bay to various locations to transfer and transport towels.

EDUCATION: High school degree or GED required.

EXPERIENCE: 0-1 year Guest Service experience preferred but not required; or equivalent combination of education and experience. Must have strong interpersonal skills and able to work in a fast pace environment.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE

Orlando, Florida

Universal Orlando Resort is a unique vacation destination that is part of the NBCUniversal Comcast family. For more than 25 years, Universal Orlando has been creating epic vacations for the entire family – incredible experiences that place guests in the heart of powerful stories and adventures. 


Universal Orlando’s three theme parks, Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay, are home to some of the world’s most exciting and innovative theme park experiences – including The Wizarding World of Harry Potter – Hogsmeade and The Wizarding World of Harry Potter – Diagon Alley. Universal Orlando’s on-site hotels are destinations unto themselves and include Loews Portofino Bay Hotel, the Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, and Universal’s Aventura Hotel. Its entertainment complex, Universal CityWalk, offers immersive dining and entertainment for every member of the family.

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