Jacksonville, Florida

Position Overview

Job Title: Client Services Support Specialist

Corporate Title: Associate

Location: Jacksonville, FL


Bank Loan Services is a business which provides third party loan agency administrative middle/back-office services to clients who are originators and/or arrangers of middle market and broadly syndicated bank loans. Our unique alternative for the administration support of loans gives our clients scalability, flexibility to support their business as they utilized our Bank Loan Services experience in loan syndication and loan technology. Our client profile types are hedge fund managers, private equity firms, direct lending funds, financial institutions and various Deutsche Bank desks who originate and arrange syndicated loan financings. Our Jacksonville team acts in a 'middle-office' capacity servicing as private label administrative agent, named facility/administrative agent, and collateral agent on a wide portfolio of deals, originated both by Deutsche Bank and third-party originating institutions. Much of this work is high profile and may be complex in nature and you will be required to manage the day-to-day operations of our Jacksonville team and over-see related client activities.

What We Offer You:
  • We offer competitive health and wellness benefits, empowering you to value life in and out of the office
  • Active engagement with the local community through Deutsche Bank's specialized employee groups
  • An environment that encourages networking and collaboration across functions and businesses

Return to Office:
  • It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model
  • Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion

Hear from our people and look inside our office: DB@The Muse

Your Key Responsibilities:
  • Handling the administration of a portfolio of syndicated loans transactions (ranging from small 'club' deals to large leveraged facilities), coordinate closing of syndicated loan agented deals by liaising with borrowers, customers, and lenders - this involves reviewing and approving deals closing in Loan IQ
  • Manage day-to-day borrower, customer, and lender queries relating to loan positions, interest, fees, accruals, payments, and trading to ensure satisfactory resolution, monitor daily workflow including clients' schedule activity and emails to ensure that all transactions and responses are completed within the appropriate timeframes
  • Assist with the primary syndication trade settlement process and secondary assignments in clear par trade settlement system, ensure booking of deal level activity in various corporate trust and agency internal systems
  • You will be building and maintaining a working relationship to support our clients (internal/external), loan book and mitigating any servicing risks
  • Maintain a daily relationship with the loan operations team to ensure operational servicing models for the Business are met
  • Participate in the team's improvement for operational controls, mitigate losses and ensure consistent and superior client satisfaction, participate in cross-process initiatives formulated to create or improve existing functionality and processes, and identify and escalate open issues that represent risk to senior management

Your Skills and Experience:
  • Bachelor's degree, preferably in business, finance, accounting, or economics combined with relevant experience
  • Strong knowledge of syndicated loans, administrative agency procedure, and Loan IQ platform, and the ability to read credit agreements
  • Strong awareness of risk controls, assertive, with excellent interpersonal skills, and possess well-developed business skills
  • Effective decision-making skills and the ability to delegate and work independently to handle heavy volumes to meet strict deadlines, possess strong time management and organizational capability skills
  • Possess a demonstrated ability to build and manage relationships and have the credibility and confidence to liaise effectively at senior levels, show willingness to, and demonstrated experience of, delivering to clients

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.

Jacksonville, Florida

Our vision

We aspire to be the leading client-centric global universal bank

We serve shareholders best by putting our clients first and by building a global network of balanced businesses underpinned by strong capital and liquidity.

We value our German roots and remain dedicated to our global presence.

We commit to a culture that aligns risks and rewards, attracts and develops talented individuals, fosters teamwork and partnership and is sensitive to the society in which we operate.

Our values and beliefs


  • We live by the highest standards of integrity in everything we say and do
  • We will do what is right – not just what is allowed
  • We communicate openly; we invite, provide and respect challenging views

Sustainable Performance

  • We drive value for shareholders by putting long-term success over short-term gain
  • We encourage entrepreneurial spirit which responsibly balances risk and returns
  • We pursue lasting performance by developing, nurturing and investing in the best talent and by managing based on merit

Client Centricity

  • We earn our clients’ trust by placing them at the core of our organization
  • We deliver true value by understanding and serving our clients’ needs best
  • We strive to pursue mutually beneficial client relationships in which the value created is shared fairly


  • We foster innovation by valuing intellectual curiosity in our people
  • We enable our clients’ success by constantly seeking suitable solutions to their problems
  • We continuously improve our processes and platforms by embracing new and better ways of doing things


  • We protect the firm’s resources by always thinking and acting like owners
  • We live by the rules and hold ourselves accountable to deliver on our promises – no excuses
  • We achieve operational excellence by striving to ‘get it right the first time’


  • We build diverse teams to generate better ideas and reach more balanced decisions
  • We put the common goals of the firm before ‘silo’ loyalty by trusting, respecting and working with each other
  • We act as responsible partners with all our stakeholders and regulators, and in serving the wider interests of society

Our brand

Deutsche is clear: we are here to perform – in business and beyond. We do this with a unique mix of passion and precision. This measured approach gives us the confidence to enable agile minds to look beyond the obvious, gaining advantage for everyone we work with.

Similar jobs