Reston, Virginia

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

As a valued colleague on our team, you will design and develop routine solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under direct supervision.

THE IMPACT YOU WILL MAKE
The Network Operations Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
  • Develop routine solutions for application design and IT infrastructure components under the guidance of more experienced team members.
  • Understand the end-to-end performance of fundamental IT platforms.
  • Draft and maintain policies, guidelines, and standard operating procedures.
  • Gather and report on the performance and capacity metrics for technology solutions.
  • Provide onsite support, troubleshooting and hardware replacement
  • Communicate with end users to investigate issues
  • On call engagement as needed for production impacting incidents
  • Planned change implementation support as needed
  • Engagement with engineering team members to collaborate on solutions and escalate issues

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences
  • Bachelor's degree or equivalent
  • Basic to mid- level networking skills in one or more of the following technology areas (Cisco Meraki, Cisco Wireless and / or Cisco routing/switching)
  • Should be willing to learn new technologies as we have a broader responsibility of support services within the network space.
  • Sufficient problem solving and communication skills as you will interface with not only end users but also technology team members within operations and engineering space to troubleshoot issues and develop new solutions for deployment.

Our team is collaborative and supportive of new members added to the group as we have grown significantly over the course of the last few years. We are also geographically and time dispersed since we maintain 24x7 support coverage for the environment. Through that, we still maintain communication and inclusion which has become more and more important as we have been largely working from home since 2020.

Additional Information

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

REF8680F

Reston, Virginia

 

We are Future Makers at Fannie Mae, and our mission is to deliver stability and affordability to America’s housing market. We help make the 30-year, fixed-rate mortgage possible, and we’re passionate about increasing access to affordable housing, advancing technology to build a better mortgage process, and creating green finance products to drive environmental sustainability.

Are you a Future Maker looking to join a diverse, collaborative team? We welcome your interest in helping us tackle tomorrow’s challenges today.

We continue to hire for all open roles, with interviewing and onboarding conducted virtually until further notice.

Fannie Mae is an Equal Opportunity Employer.

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