London,

Founded in 1927 and headquartered in Warsaw, Indiana, USA, Zimmer Biomet is a global leader in musculoskeletal healthcare. We design, manufacture and market orthopaedic reconstructive products; sports medicine, biologics, extremities and trauma products; spine, bone healing, craniomaxillofacial and thoracic products; dental implants; and related surgical products.

We collaborate with healthcare professionals around the globe to advance the pace of innovation. Our products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Together with healthcare professionals, we help millions of people live better lives.

Clinical Support Specialist- South East

The Clinical Support Specialist (CSS) is integral to the daily management of any successful sales region at Zimmer Biomet. As a Clinical Specialist you are responsible for working alongside the Sales Representatives, Key Account Manager's and Sales Manager to service hospitals and provide technical support to all the stakeholders within our customer base across London and the home counties. You will ensure the whole experience of using Zimmer Biomet products and services to the surgical team is free flowing and without difficulties or problems, securing high levels of customer satisfaction at all times.

In addition to this the CSS will deliver bespoke training to ensure Surgeons and Scrub Staff are competent to operate safely and efficiently with Zimmer Biomet products. This position will require the attendance of surgery to provide real-time support to cases.

Duties and Responsibilities

  • Ensure instrumentation and implants are available to meet customer operating schedules
  • Facilitate and organize training for all hospital stakeholders (e.g. surgeons, scrub staff, HCA's, Sterile Services Staff) to ensure safe and effective use of Zimmer Biomet instruments and implants.
  • To be an onsite resource within customer premises, enabling Sales Representatives to concentrate on developing new business opportunities either elsewhere or laterally inside the account.
  • When possible up sell the Zimmer Biomet product portfolio to hospital stakeholders.
  • Ensure that consignment stock rotation is executed efficiently with minimum quarterly, full account audit and reorder check's on a daily basis.
  • Ensure that instrument sets are always in good and safe working order.
  • Remove damaged instrumentation and arrange replacement following SOP's.
  • Report PER'S within 48 hours of been made aware of incident.
  • Provide each account with training material and an accurate stock list.
  • Travel within and outside the UK where required.
  • Work outside normal working hours where required.
  • Ensure returns and in field movements carried out following SOP's.

Experience Requirements

  • Demonstrate the ability to accept and adapt to different working practices as required by surgeons and hospitals whilst maintaining Zimmer Biomet protocols
  • Full knowledge of divisional product portfolio
  • Proficient in training others
  • Understanding of technical medical language and anatomy to interact with surgeons and theatre staff.
  • Proven organizational skills and effective time management
  • Confident and engaging presentation skills
  • To be able to solve given problems in a quick and efficient manner.

Education Requirements

  • Ideally educated to A Level standard or equivalent relevant qualification in Science related subjects.
  • Ideally a Nursing or Healthcare Qualification.
  • 3 years experience in a clinical environment preferably orthopedic theatre related.

What we offer

Zimmer Biomet is a leading medical device manufacturer. Together with healthcare professionals, we help millions of people to live better lives.

We believe in rewarding our employees through competitive reward packages, ongoing coaching and talent development and providing you access to future career opportunities. Full product training is provided.

London,

Zimmer Biomet Team Members share the singular purpose of working to restore mobility and improve the quality of life for patients around the world. With operations around the world, we’re looking for Team Members who would like to make a difference in people’s lives.

We hire talented and highly motivated people with a range of skills, experiences, and backgrounds to fulfill roles in careers such as engineers and clinicians, or in quality and regulatory affairs, manufacturing, marketing, sales, and information technology, to name just a few.

Your chance to push the boundaries of innovation and make a valued contribution to helping people around the world find renewed vitality starts here. If you’d like to learn more about becoming a Zimmer Biomet Team Member, here are some Frequently Asked Questions.

If you’re ready to take the next step toward becoming a Team Member, use the Job Alert Feature to set up Zimmer Biomet job alerts and receive email notifications when relevant positions become available.

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Recruitment Fraud Alert

Zimmer Biomet is an equal opportunity and affirmative action employer. M/F/Disability/Veteran

Applicants have rights under Federal Employment Laws:  Family and Medical Leave Act (FMLA) PosterEqual Employment Opportunity (EEO) PosterSupplemental Equal Employment Opportunity (EEO) is the Law PosterEmployee Polygraph Protection Act (EPPA) PosterPay Transparency Notice Poster

U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Zimmer Biomet participates in E-Verify to confirm work authorization. View the E-Verify posters in English or Spanish, as well as the Right to Work poster in English or Spanish.

We invite all interested and qualified candidates to apply for employment opportunities.