Framingham, Massachusetts

Req ID: 168195

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst to join our team in Framingham, Massachusetts (US-MA), United States (US).

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate to join our team in Framingham, MA.

Responsibilities:
  • Field Tech Senior Associate will provide for all client workstations and peripheral devices like printers, scanners and barcode readers.
  • On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
  • Serve as company liaison with customer on technical issue associated with duties
  • Install and support both Hardware and software components for end user devices- evaluate system configurations and software to ensure effective use of resources
  • Provide level 1 technical support and incident management functions
  • Diagnose and resolve product performance problems
  • Perform maintenance and repair services
  • Instruct customers in the operation and maintenance of system
  • Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
  • They will also investigate and suggest new or enhancements to policies, procedures, practices or other actions that would result in enhanced workflow, reduced cost, increase productivity and increased customer satisfaction.
  • They will adhere to all processes, policies and practices of NTT and the customer.
  • This position requires employee to be fully Covid vaccinated to work onsite at hospital location, to the extent required by applicable law.

Basic Qualifications:
  • Minimum 3 years' experience with End user support-Desktop support
  • Minimum 3 years' experience with Citrix, VPN, Antivirus and SCCM Client-Wise Client
  • Minimum 3 years with Sonic Wall, Cisco and F5 VPN etc.

Preferred Experience
  • Experience working in Healthcare\Hospital environment
  • Comptia A+ Certification
  • Comptia Network+ Certification

Travel:This position requires someone who can travel at least 30%.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please emailEEOOfficer@nttdata.com for assistance.

Nearest Major Market: Framingham
Nearest Secondary Market: Boston
Job Segment: Consulting, Cloud, Cisco, Technical Support, Technology

Framingham, Massachusetts

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.

Why NTT DATA?

We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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