Bensenville, Illinois

**Company :**

HM Health Solutions

**Job Description :**

**JOB SUMMARY**

This job understands and supports the business information needs of the company and its stakeholders in making human capital decisions and in managing employees. The incumbent works with senior staff, business leaders, and support partners on using data to identify skill gaps and develop workforce strategies - creating additional talent pipeline programs and establishing robust career pathing and skill mapping. Takes part in implementing internal programs to build critical skills throughout the organization that enables us to meet customer needs and increases employee engagement and retention. The incumbent collaborates with technology partners regarding the use of systems, programs, software and other tools associated with workforce planning and analytics.

**ESSENTIAL RESPONSIBILITIES**

+ Prepare and analyze data related to the workforce in order to support staffing decisions.Understand the Company’s strategic and operating plans, cost targets, and workforce utilization requirements.Serve as a subject matter expert on workforce planning methodologies and associated tools/reports; makes recommendations for workforce-related decisions.

+ Recommend, develop, and implement metrics and other measurements for workforce productivity, ROI, HR program effectiveness, etc. to improve business results.Participate in regular forums and interactions to educate and hold business leaders and support partners accountable for timely workforce-related decisions and actions.

+ Participate in data gathering, needs assessments, staff modeling, cost-of-workforce assessments, and survey processes to provide business intelligence that produces actionable insights.Directly supports senior workforce planning and workforce management staff, and supports business leaders in a matrixed format.Establish close partnerships and works within service level agreements with not just business leaders but also internal partners critical to staffing: including Finance, HR, Learning and Development, and Onboarding.

+ Support design and implementation of KPI’s that serve as catalysts for change by helping leaders and managers make data-driven decisions about their workforce (e.g., turnover, span of control, headcount demographics, staffing efficiencies, engagement measures, risk-of-leaving for high performers, effectiveness of hiring processes).

+ Develop and deliver presentations to partners and business leaders regarding workforce dynamics and metrics that impact business outcomes (e.g., improve the effectiveness of customer-facing staff, identify specific competencies that drive better business results, reduce turnover in key positions, attract and retain a diverse workforce).

+ Participate in ad-hoc projects per the direction of Leadership and the Workforce Consultant adding in properly addressing the needs of the organization.

+ Other duties as assigned.

**EDUCATION**

**Required**

+ Bachelor's Degree in Business Administration/Management, Human Resources Management, Statistics, Industrial Engineering or related degree

**EXPERIENCE**

**Required**

+ 5 - 7 years of Business Intelligence experience

+ 5 -7 years of Data Analytics experience

**Preferred**

+ 5 - 7 years of Capacity Planning or Staffing Models experience

**SKILLS**

+ Process Improvement

+ Data Gathering and Analysis

+ HR Policies, Standards and Procedures

+ Human Resources Consulting

+ Influence and Persuasion

+ Collaborative Problem Solving

+ General Computer Skills

+ Written & Oral Presentation Skills

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J191728

Bensenville, Illinois

Invest in yourself by becoming part of the Highmark Health enterprise! Build and grow your career with the tools and resources you need to be successful in our innovative and transformational environment. From new hire training to advanced education opportunities, career planning is a continuous journey that leads to your personal and professional growth and our success.

Whether your focus is nursing, information technology, actuarial, finance, marketing, sales, operations or one of our many other professions, our companies offer opportunities to develop and expand your career while making health care accessible, understandable and affordable for our millions of members, patients and customers.

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