Monessen, Pennsylvania

**Company :**

Allegheny Health Network

**Job Description :**

**GENERAL OVERVIEW:**

Maintains appropriate dispatch/communications support for prehospital services; manages and assigns incoming ambulance providers with a physician and other key staff; ensures that databases are well maintained for the generation of reports relative to communications activity within the dispatch center.

**ESSENTIAL RESPONSIBILITIES:**

+ Answers, effects, routes, and documents requests for medical command/notification of EMS transport units, subsequent notification of receiving facilities, and where appropriate, specialty response teams within those facilities. (20%)

+ Completes requests for assistance or information by greeting customers, retrieving vital information, answering questions, controlling demanding situations, referring inquiries and assigning the appropriate action from the service staff. Identifies customer service requirements by establishing personal rapport with actual and potential patients and patient representatives able to understand service requirements. (20%)

+ Controls and coordinates crew utilization by priority directing requests for assistance, emergency, nonemergency, transfer or special coach. (15%)

+ Prepares reports and records by transcribing, inputting, editing and copying accurate information in a timely manner. (15%)

+ Maintains dispatch supplies and equipment by checking stock, anticipating needs and following manufacturer’s instructions and established procedures. (10%)

+ Maintains a working knowledge of all policies, procedures, response plans and reference data required to direct and assist crews and management during operations. (10%)

+ Ensure condition of the station by performing maintenance, housekeeping and other related duties. (10%)

+ Performs other duties as assigned or required.

**QUALIFICATIONS:**

Minimum

+ High school diploma / GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

+ Current state driver’s license.

+ Must be familiar with computers working in a Windows networked environment.

Preferred

+ PA EMT or Paramedic Certification.

+ Public safety communications experience and prior experience working with of radio communications and consoles.

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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Req ID: J190402

Monessen, Pennsylvania

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