Phoenix, Arizona

Improve business and family comfort, protection and productivity

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

Achieves successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instruction and escalate any discrepancies in customer requirements, blueprints, or work instructions. You will identify, escalate, and explore opportunities to improve the installation or repair procedures. You will make improvements to training guides and documentation. You will achieve continuous improvement initiatives in the field to quickly fix any technical difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.

KEY RESPONSIBLITIES

  • Adheres to all Honeywell and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on work sites.
  • Serve as a point of contact on technical issues and provide on-the-job training for other technicians. Meets regularly with customer to become familiar with operating problems.
  • Keep customers informed on the nature of service provided outstanding issues and recommends appropriate system enhancements, upgrades, and or repairs.
  • Provides consultant level services for customers related to building system and enhancements.
  • Ability to troubleshoot and resolve onsite issues.
  • Assist management with assuring proper field operational of other technicians are followed.
  • Regularly provides input on development and training needs.
  • Assist in the development and submittal of quotes and estimates for identified work to the Customers, Managers or Customer Service Agents
  • Assist with the identification of material needs required for install delivery.
  • Assist the Project Manager or Customer Service Agent with identifying and scheduling individuals 
  • Communicate with customer upon arrival and before leaving the work site.
  • Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency, including completing all training and certifications as required by industry standards.
  • Ability to service required areas with overnight travel 25-30% of the time.

YOU MUST HAVE

  • High School Diploma/ GED.
  • 4+ years of commercial HVAC controls experience.
  • 4+ years of experience with building automation systems
  • 1+ years of experience with Microsoft Office applications.
  • A valid driver’s license.

WE VALUE

  • 3+ years of experience with Niagara, Tridium, and/or BACnet
  • Ability to read and interpret mechanical/electrical drawings, diagrams, and sequences of operation.
  • Technical/ installation experience.
  • Diagnostics and troubleshooting skills.
  • Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
  • Effective interpersonal skills to represent the company to customers and other outside contacts.
  • Able to explain technical information to technical and non-technical people.
  • Fire alarm/ Notifier experience.
  • Good written and oral communication.
  • Bachelor’s degree or technical/professional certificate.

Additional Information

  • JOB ID: HRD147430
  • Category: Customer Experience
  • Location: 21111 N. 19th Ave (Deer Valley),Phoenix,Arizona,85027,United States
  • Nonexempt
  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Phoenix, Arizona

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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