Makati City,

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.

Chevron is accepting online applications for the Customer Service Specialist - Direct Hire Contractor position through June 03, 2022 at 11:59 p.m. PH Time.

***Note that this is for 1 year contract employment only

Responsibilities for this position may include but are not limited to:

Order to Cash
  • Critical primary point of contact for Retail, C&I and Lubricants accounts and customers of Chevron Australia Downstream.
  • Accepts immediate ownership of inquiries and assumes advocacy role in resolving order to cash inquiries and concerns.
  • Accountable for timely resolution of issues within service level agreements and compliance parameters.
  • Responsible for processing refines and lubricants orders accurately and on a timely manner.
  • Ensures that orders and deliveries with issues are communicated to the appropriate parties.
  • Works with the different business units, including but not limited to, Retail, C&I, Lubricants, Pricing, Credits and Integrated Supply Chain in resolving customer inquiries and concerns.
  • Handles customer inquiries regarding delivery schedule, credit violations, available balances and rebates; requests for statement of account and invoices.
  • Monitors and analyzes daily open orders and coordinates with Business Consultants as appropriate; reviews customer order pattern and reports significant changes to ordering frequencies & volumes, and recommends appropriate action.
  • Utilizes various applications available to assist customers, gather data and resolve issues.
  • Executes other processes as deemed necessary including support for Auto Replenishment process, and looking for customers to place orders to maximize/optimize truck capacity.
  • Assists in resolving issues related to Unmanned Fuel Terminal sites.

General Inquiries and Complaints
  • Handles disputes, after sales issues and complaints, and commercial queries.
  • Coordinates prospective customer inquiries for Retail, C&I, Lubricants.
  • Responsible for resolving simple and complex customer complaints received against CSC or other departments; complaints against service station staffs, products/services or facilities; complaints against damaged & missing products; complaints against defective and malfunctioning equipment; complaints to station operation, and other customer complaints, including those reported via social media.

Others
  • Participates in incident investigations, determines root causes, and identifies long term sustainable solution. Works with different business units as applicable in implementing solutions.
  • Initiates, leads, and participates in Lean Six Sigma and Process Improvement efforts. Works with other groups to achieve overall improvement and process standardization in local and end-to-end processes.
  • Supports and participates in programs, projects and initiatives led by the business or by the Global Customer Service Center, as assigned.
  • Participates in developmental activities including business knowledge trainings, new processes and systems trainings
  • Other task/s which may be assigned

Required Qualifications:
  • Bachelor's Degree in any business-related course
  • Good in oral and written communication
  • With analytical and problem-solving skills
  • Can multi-task and can work independently
  • With good attendance record
  • Open to be assigned to any shift and to work on weekends as needed by the business
  • Must be a good team player

Preferred Qualifications:
  • Knowledgeable in SAP
  • Proficient in Microsoft Excel

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Working with us

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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Makati City,

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