New Orleans, Louisiana

Responsibilities for this Position
Location: USA LA New Orleans - 2021 Lakeshore Dr. (LAS009)
Full Part/Time: Full time
Job Req: RQ108515

Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Public Trust/Other Required:

Job Family:
Help Desk

Job Description:

The GDIT team is seeking Desktop Support Technicians to support the Defense Logistics Agency (DLA) Enterprise Service Desk program in Bossier City or New Orleans, LA.

As a Desktop Support Technician, you will support Tier II level IT end user issues by troubleshooting, providing root cause analysis, and resolving Windows based IT issues in support of our customer; utilize the customer's ticketing system (ServiceNow) in tracking incidents, work orders and projects related tickets aligned to ITIL best practices; maintain end user system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, and networks; and maintain procedural and process documentation.

Join a collaborative team, solving customer issues and accessing an array of resources for your success. Come join the GDIT team working with the Defense Logistics Agency (DLA) Enterprise Service Desk program.

The candidate should be able to:
  • Work within a team environment, troubleshoot, identify root cause analysis and resolve end users IT issues for Tier II within a Windows based IT environment.
  • Experience using ticketing systems such as Remedy; Ability to handle IT incidents and work orders;
  • Troubleshoot and resolve IT end user issues at a Tier II level to include laptops and thin clients

  • Troubleshoot, resolve errors and IT issues for end users in a Windows based operational environment
  • Provide support to desktop functions including windows administration, application support and software delivery
  • Provide technical support and assistance to laptop and thin client imaging, CAC PIN reset, end user tear down and setup of end user hardware
  • Utilize customer ticketing system to work, update and resolve incident and work order tickets aligned to contract Service Level Agreements, policies and procedures.
  • Assist in transition to new operating environments, software upgrades and hardware lifecycle replacement as needed
  • 1-3 years of end user desktop support to include any level of support such as Tier I, Tier II or Tier III
  • Demonstrated experience with Windows Operating Systems and applications
  • Ability to communicate in a clear and concise manner
  • Upon start of employment on contract:
    • Must possess one of the following to meet DOD 8570 baseline: GSEC; Security+ CE; SSCP AND
    • Must possess one of the following: MC: Azure AA/SEA/SAE; MCSA: WS 2008/2012/2016; MCSE: WS2012/2016 OR Certiport IT Specialist (Device Management and Configuration) certification
  • Active DoD Secret Level Security Clearance or interim secret clearance or ability to obtain a secret clearance.
  • U.S. Citizenship is required
  • Maintain Louisiana State Residency, and live within 60 miles of Bossier City, LA or New Orleans, LA





Scheduled Weekly Hours:

Travel Required:

Telecommuting Options:
Telecommuting Not Allowed

Work Location:
USA LA New Orleans

Additional Work Locations:
USA LA Bossier City

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


New Orleans, Louisiana

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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