Philadelphia, Pennsylvania

*Develop and maintain quality audit processes

*Review, confirm and report compliance with procedure requirements

*Ensure standards are met by creating analyses, scorecards, and by sharing the audit results on a defined frequency

*Creates error trend analysis, scorecards and propose immediate action plans to operations

*Leads and performs quality inspection, documents findings by following required audit processes and procedures, provides trend analysis, and participates in audit calibration processes where required

*Responsible for confirming, managing and improving compliance with International Standard Organization (ISO) and/or quality certifications using Accenture methodology.

*Acts as point of contact for updates on policies and procedures

*Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification

*Takes the lead in R&C audits and other third-party audits as necessary

*Graduate of bachelor’s degree *Undergraduates with relevant work experience are welcome to apply *At least 2 years’ experience in quality assurance, audit, or escalations in a BPO Industry *Must have at least 2 years’ experience in the BPO Industry *Supervisory experience handling QA is preferred *Experience in presentation and data processing is required *Strong analytical, organizational and leadership skills *Proficient in Microsoft office applications *Willing to work on holidays, weekends, shifting schedules and extended working hours

Philadelphia, Pennsylvania

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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