Bowling Green, Kentucky

Req ID: 110836

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Service Representative- Remote to join our team in Bowling Green, Kentucky (US-KY), United States (US).

The Opportunity For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for Health Plans that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

In these roles you will be responsible for:

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.

Ensuring customer satisfaction and strive to meet service standards

A typical day will likely involve fielding between 75 to 100 calls Communicating effectively and professionally with both internal and external customers to resolve questions and issues Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Required Skills for this role:

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.

At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

An education level of at least a high school diploma or GED Preferences:

Preferred Skills for this role:

Previous healthcare industry experience in a Provider (hospital/doctor's office) or Insurance company that required knowledge of contracting, credentialing or medical claims Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.

Ability to communicate (oral/written) effectively in a professional/office setting

Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.

Time management skills that require the ability to cope with a complex, changing environment.

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm. Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm. Saturday mornings (rotating) 8:00 am to 12:00 pm could also be required

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Bowling Green
Job Segment: Clerical, Consulting, Cloud, Administrative, Technology

Bowling Green, Kentucky

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.


We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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