Washington, District Of Columbia

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing environment. Here, you will help lead our industry forward and make your career.

Job Description

As a valued colleague on our team, you will contribute to recurring help center activities and respond to moderately complex customer questions regarding technology solutions. In this role, you will provide advanced expertise and solutions to meet customer needs.

The Support and Tools - Technology Support - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
  • Monitor and respond to a ticketing system for technology issues, updates, and requests.
  • Install and maintain a wide variety of technology hardware and software.
  • Maintain user access accounts.



Minimum Required Experiences
  • 2 years

Desired Experiences
  • Bachelor degree or equivalent


Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Determining causes of operating errors and taking corrective action
Adept at managing project plans to ensure successful project completion
Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes


Skilled in Microsoft System Center Configuration Manager
Experience with project management
Skilled in ServiceNow
Skilled in using Windows

Additional Information

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.


Washington, District Of Columbia


We are Future Makers at Fannie Mae, and our mission is to deliver stability and affordability to America’s housing market. We help make the 30-year, fixed-rate mortgage possible, and we’re passionate about increasing access to affordable housing, advancing technology to build a better mortgage process, and creating green finance products to drive environmental sustainability.

Are you a Future Maker looking to join a diverse, collaborative team? We welcome your interest in helping us tackle tomorrow’s challenges today.

We continue to hire for all open roles, with interviewing and onboarding conducted virtually until further notice.

Fannie Mae is an Equal Opportunity Employer.

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