Tallahassee, Florida

Job Description
Working hours: 8am-4:30pm EST.
Evenings, Weekends and holidays will be on call per the needs of the department.
No travel is required for this position.
This is a 100% work from home position and employee can live in any state.

The Care Manager utilizes a collaborative process of
assessment, planning, facilitation and advocacy for options
and services to meet an individual’s benefit plan and/or
health needs through communication and available
resources to promote optimal, cost-effective outcomes.
The CM process includes: assessing the member's health
status and care coordination needs, inpatient review and
discharge planning, developing and implementing the CM
plan, monitoring and evaluating the plan and involving the
Medical Director as indicated and closing the case as
appropriate when the member has met discharge criteria.
The responsibilities of this position are to apply data driven
methods of identification of members to fashion
individualized case management programs and/or referrals
to alternative healthcare programs. Conducts
comprehensive clinical assessments. Evaluates needs and
develops flexible approaches based on member needs,
benefit plans or external programs/services. Advocates for
patients to the full extent of existing health care coverage.
Promotes quality, cost effective outcomes and makes
suggestions to improve program/operational efficiency.
Identifies and escalates quality of care issues through
established channels. Expectation is a very high level of
customer service.

Required Qualifications
-Registered Nurse with an unrestrictive license
-minimum 3+ years clinical experience.

COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
- Certified case manager - CCM
-The candidate has the ability to exercise independent and
sound judgment, has strong decision-making skills and
well-developed interpersonal skills.
-Ability to manage multiple priorities, effective
organizational and time management skills along with
strong teamwork skills.
-Managed Care experience
-prior experience within a telephonic customer service
center type of environment is preferred.
-Candidate must possess good computer skills.
-Fundamental components related to the Aetna One
Premier program include but are not limited to;
Utilizes assessment techniques to determine member’s
level of health literacy, technology capabilities, and/or
readiness to change.
Utilizes influencing/motivational interviewing skills to
ensure maximum member engagement and promote
lifestyle/behavior changes to achieve optimum level of
-Provides coaching, information, education and support to
empower the member to make ongoing independent
medical and/or healthy lifestyle choices.;

Bachelor's degree or Associates

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Tallahassee, Florida

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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