Nashville, Tennessee

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision.  At myNEXUS, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination.  It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

 myNEXUS is a technology-driven, care and benefit management service that enables individuals to live healthier lives in their homes. Our proven clinical model connects individuals to intelligent care delivering independence at lower costs. To maximize health delivery, we consistently leverage our: Innovative Technologies, Advanced Clinical Expertise, and Proprietary Network Engagement Platform. We are continuously pioneering ways to optimize health resources for our clients and their customers. Through our proprietary network management and engagement programs, we realize enhancements in quality, outcomes, and care effectiveness.

Account Management Executive: As an energetic, polished, and passionate professional you will be responsible for managing and coordinating account service and performance management activities as the primary contact for retention and growth of a complex group of accounts. As the day-to-day leadership contact for the client the Account Management Executive will work closely with all departments and staff to ensure the highest level of client satisfaction as well as providing exceptional leadership that balances the “voice of the customer” with operational capabilities. This position will be directly responsible for managing the service requests, reporting, and performance standards of assigned clients. This position will be effective at achieving client retention, service measures, and growth goals through fostering internal and external relationships while balancing decision making needs of the client with company’s current and future capabilities.

Location: Brentwood, TN (Greater Nashville area)

Primary duties may include, but are not limited to: 

  • Performs account planning including understanding account values, vision, and measures of success. 
  • Performs project/program execution and monitoring including acting as the single point of contact for the account regarding service delivery, issue resolution, and reporting. 
  • Monitors, manages, and communicates overall value and proposition in partnership with account. Identifies and leads sales/expansion activities including management and delivery of timely and accurate sales pipeline forecasting for assigned account base. 
  • Collaborate with sales to develop value statement and growth goals post client acquisition. May develop product and sales support messaging and materials and provide input into the design of an account planning and renewal strategy.
  • Builds effective relationships with internal and external stakeholders.  Understands the issues specific to the client and applies knowledge, insight, and experience into strategic recommendations.
  • Participates in efforts to support standardization across accounts. 
  • Participates in multi-disciplinary team to design and implement product operational enhancements. Serves as the internal voice of assigned account base for all new product development efforts. 
  • Partners with teams to promote customer satisfaction, retention and drive enhanced value to the account via solutions. 
  • Coordinates training related to external client-facing programs.
  • Develop all necessary program and data milestones, projects plans, risk assessments, status reports, and meeting agenda/minutes adhering to department standards for quality & consistency in a timely manner.
  • Investigates, researches, and resolves issues presented by the customer; analyzes trends, develops customer-specific solutions in collaboration with cross-functional teams; applies appropriate delegation and oversight of resources when applicable.
  • Responsible for coordination, preparation, and presentation for Joint Operating Committee meetings with assigned health plan customers, including finalization of deck and support materials; reviews financial and clinical outcomes, ensures customer understanding, problem solves and finds opportunities to increase presence.
  • Trains/mentors lower-level Account Management staff. 

Qualifications

Minimum Qualifications:

  • Requires a BA/BS and a minimum of 5-7 years of experience in health plan management, account management or IT systems/business process consulting; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications:

  • MS preferred.
  • Experience in provider network management, health benefits management, care management, or call centers in health care industry.
  • Medicare / Medicaid experience
  • Strong analytical and problem-solving skills.
  • Demonstrated commitment to serving clients through proactive account management.
  • Proficiency with Microsoft Excel, PowerPoint, and Word.


We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.


The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

Nashville, Tennessee

If you are active-duty military, reserve, or a military veteran, we foster a welcoming environment that’s dedicated to honoring your service and helping you achieve your career goals. Veterans of Anthem — one of our Business Resource Groups — partners with our Talent Acquisition teams to maximize career offerings for you and your family members, striving to help you transition to civilian service and grow your career at the same time. 

Join Anthem's Military and Veteran Talent Network: https://anthemcareers.ttcportals.com/pages/military 

WE ARE HIRING

Anthem, Inc. is currently seeking military veterans and military spouses for a variety of open tech based roles.  Our immediate needs are in IT support, cyber security, maintenance of digital and automation systems, and network specialists. These roles include Support Technical Engineer, Lead Engineer, Developer, Systems Analyst, Network Data Specialist, and Provider Network Manager roles.  Whether you are looking to transition into an IT career or if you have experience under your belt in the Technology field, Anthem wants to have an impact on your career and professional growth by speaking with you about their career opportunities.

Employee Benefits:

  • Paid Time Off
  • Dental Insurance Plan
  • Medical Insurance Plan
  • Employee Assistance Program
  • Flexible Spending Account
  • Life Insurance
  • 401(k) plan
  • Adoption Assistance
  • New Parent Transition Week
  • Parental Leave
  • Critical Caregiving Leave
  • Back-to-School Assistance
  • Sick Leave

What Happens After I Apply?

Once you click ‘Apply Now’ on an Applied Materials job posting, you will either be re-directed to fill out an application on Applied Materials' career page or be given a confirmation of submission.  If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Applied Materials reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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