Alpharetta, Georgia

**Current Employees:**

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys\_attachment.do?sys\_id=a39f83621bd99050632a4223cd4bcb91) .

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

You are the driving force behind our company.

Start your career with Ryder today!

**Summary**

To coordinate and supervise the shift, daily and weekly support staff activities; providing leadership, motivation, training, and development of workforce; executing customer requirements.

**Essential Functions**

+ Successfully lead, coach and mentor team of direct reports

+ Ensure productivity, manage performance and provide floor assistance

+ Interact with client groups, as necessary, and resolve client and customer escalation issues in a timely manner

+ Educate, motivate, lead, guide and direct team to reach their highest potential both in terms of service metrics and career goals

+ Ensure company policies are communicated and administered

+ Evaluate performance by monitoring calls and performance against established metric. Provide feedback.

+ Develop individual goals as directed by customer service manager and deliver associate performance reviews

+ Evaluate performance variances to identify root cause, develop corrective action plan for review with manager, implement approved action plans.

+ Communicate to manager issues and possible improvements identified

+ Additional responsibilities include hiring and termination decisions and performance documentation

**Additional Responsibilities**

+ Performs other duties as assigned.

**Skills and Abilities**

+ Ability to lead/manage others

+ Strong verbal and written communication skills

+ Ability to work independently and as a member of a team

+ Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

+ Customer Service Background or experience in a call center environment intermediate required

+ Experience with CRM system intermediate preferred

**Qualifications**

+ H.S. diploma/GED required

+ Bachelor's degree preferred Business or related field of study

+ One (1) year or more One to three (1-3) years of experience in a lead / supervisory / management position required

+ One (1) year or more One to three (1-3) years of experience in the transportation/logistics industry preferred

+ Customer Service Background or experience in a call center environment intermediate required

+ Experience with CRM system intermediate preferred

**Travel**

None

**DOT Regulated**

None

**Job Category:** Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

\#wd

Alpharetta, Georgia

At Ryder, we understand what makes a good career great.

  • Working with smart people you can count on
  • Having the ability to contribute your vision to a larger mission
  • Working together to overcome challenges and define new solutions
  • …and doing it all at a place that encourages you to be your best.

At Ryder, we give you the power to get things done. Because a great career doesn’t just make you feel good today, it inspires you to excel tomorrow.

Similar jobs