Mooresville, North Carolina

Job Summary:

The primary purpose of this role is to provide insightful understanding of consumer decision-making, utilizing advanced qualitative and quantitative customer research to inform decisions made by senior leadership. This position leads the customer insights team who are responsible for conducting research and creating tools in order to derive meaningful, innovative, and valuable insights into consumer behavior for Lowe's business. Customer Insight & Analytics (CI&A) is a 70-person team located in Mooresville, NC (a suburb of Charlotte) and Bangalore, India. CI&A rolls up to the VP of Data, Analytics and Customer Insights (DACI). The DACI organization was recently redesigned to foster strong partnership between Insights, Analytics, Data Science and Engineering and to better enable customer understanding to drive all that Lowe's does. This will set the quality of our insights and analytics efforts apart from other retailers (both brick & mortar and online), and in turn, CI&A will help steer the future success of Lowe's and its affiliates.

Responsibilities:

• Defining key gaps of customer knowledge and research methodologies for Lowe’s and setting vision for how to address these gaps.

• Partnership with key business partners on most strategic Lowe’s initiatives, translating business needs to how Customer Insights will deliver research so that the customer is at the center of decision making.

• Integrate knowledge across the CI&A team to bring relevant insights to DACI and the whole of the Lowe’s business.

• Manage the $12 million research budget in the most effective manner while addressing the key needs of the business.

• Coaching and growing Customer Insights team including designing training and recruiting strategies.

• Serve as external face of Lowe’s customer knowledge at key conferences and recruiting events.

Required Education/Experience:

+ Bachelor’s degree in Business, Finance, Statistics, Econometrics, Information Sciences, Applied Quantitative or related field

+ 12 years of experience in market research field

+ 10 years of experience of leading teams and proven business impact

+ Demonstrated business leadership and experience in managing 10+ person research teams.

+ Experience working with analytic software (e.g., SPSS, Wincross, etc.)

Preferred Education/Experience:

+ Master’s degree in related field

+ Experience applying behavioral science/shopper psychology to research questions

+ Experience working in a retail environment

+ Experience managing global team

**About Lowe’s:**

**Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.**

**About Lowe’s in the Community:**

**As a FORTUNE® 50 home improvement company, Lowe’s is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe’s associates donate their time and expertise through the Lowe’s Heroes volunteer program.**

**For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia on Twitter.**

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Mooresville, North Carolina

Our Military Commitment

At Lowe's, our commitment to recognize, honor, and respect those who serve in our country's military is rooted in our history and informs the decisions we make today:

  • Lowe's was founded on the heels of World War II, by veteran Carl Buchan, whose leadership and vision helped us grow from a small hardware store in Wilkesboro, NC, into the FORTUNE 100® company we are today.
  • Lowe's is ranked #38 among GI Job's "Top 100 Military-Friendly Employers®".
  • Lowe's is part of the Military Spouse Employment Partnership (MSEP), working with military installation contacts to promote job opportunities to military spouses.
  • Lowe's is an Employer Support of the Guard and Reserve (ESGR) Partner.
  • Lowe's offers extended benefits for employees serving in the military.

We regularly participate in a variety of military-sponsored events and job fairs across the country, looking for more people to join the Lowe's team of military veterans. At more than 14,000 strong, our military veteran employees work in roles across our organization, from management to retail and customer support. And we demonstrate our appreciation for them in many ways, including:

  • A 10% discount to all veterans during Memorial Day, Fourth of July and Veterans Day weekends; and a 10% discount every day to all active, reserve, retired and disabled veterans who carry a valid, military-issued photo ID card.
  • Regular support for the military and the USO, including recent refurbishments to 16 USO centers across the U.S., to help welcome home our returning troops.
  • The Lowe's Employee Giving Campaign, which allows employees to set aside a portion of their paycheck, to benefit the USO and other organizations, which Lowe's will match 50 cents to the dollar.

The military instills leadership, a strong work ethic, and a passion for a job well done. It allows pioneering spirits to demonstrate their commitment to teamwork and problem solving. And these are the traits of a Lowe's employee. As you focus on your post-military career, consider exploring the employment opportunities at Lowe's.

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