Tampa, Florida

Job Description
Provides proactive account management, development of
strong relationships by supporting the Account
Manager/Account Director for existing customers in the
Middle Market segment. The Account Associate is the
resident plan of benefits, account set-up, plan sponsor
reporting and operations guru.

Identifies constituent-specific service issues, identifies
solutions and may lead resolution of issues working with
other areas. • Provides constituents with Aetna policy, plan
design and benefit changes and network updates including
analysis of impact. • Collaborates with account
management team to achieve growth/renewal objectives;
may assist in preparation and delivery of renewal
packages. • May support plan administration activities,
including installation, open-enrollment, plan set-up,
eligibility, billing and drafting by working proactively with
support areas; signs-off on ID cards. • May assist in
constituent training on product and policy questions. • May
take initial calls for direct sales requests and forward
requests to appropriate sales staff Develops and executes
customer service strategy Identifies customer specific
service issues, identifies solutions and leads resolution of
issues working with other areas to implement Responds to
customers' requests for network analysis, benefit plan
design changes, and benefit questions and clarifications
Collaborates with Account Management team to achieve
growth/renewal objectives; assists in preparation and
delivery or renewal packages. Manages all plan
administration activities, including installation, plan setup,
eligibility, billing and drafting by working proactively with
support areas

Required Qualifications
Demonstrating Service Discipline
Case Administration
Providing Solutions to Constituent Needs

COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
Experience with new business case implementations

Education
Life & Health License currently or within 6 months of start
date in the position

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Tampa, Florida

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses

 

"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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