Edwardsville, Illinois

What You Will Do

The Bulk Distribution Center Specialist is responsible for assisting with the support of a third-party logistics operated Bulk Distribution Center. The specialist is the primary point of contact for stores and the BDC via phone and email relating to product inquiries, special order sales, inventory on-hand inquiries, etc. The specialist is responsible for formulating daily/weekly reporting, monitoring special order sales execution and exceptions, processing store/BDC damage claims, processing receipts/shipments in HOST and PO Direct and responding to inquiries in the shared mailbox.

Responsibility Statements

•Review voicemail, personal email inbox, shared BDC mailbox, claims mailbox for emergent issues. Provide morning BDC status update to BDC Supervisor.

•Monitor current day load plan and check requisition statuses to ensure loads are in the appropriate status. Follow up with BDC to ensure loads have been properly transmitted and store Receiving Clerk to ensure the store does not delay receipt. Process rebills for BDC Transportation Specialist as necessary.

•Resolve all PO Direct “Flag Flips to ensure BDC can receive landed PO’s.

•Bi-weekly visit to the BDC with BDC Supervisor.

•Handle store and BDC phone calls to resolve questions relating to product arrival dates, special order sales inquiries, claims, emergent inquiries, etc.

•Research status updates for Pro orders, process service channel request for maintenance inquiries and conduct exception reporting.

•Send daily reports to 3PL BDC Operations Team. Resolve inbound receiving discrepancies by partnering with 3PL BDC Operations Team. Email Exception Reporting to 3PL BDC Operations Team, Stores, and BDC Support Supervisor.

•Create PAR Billing Report from Document Direct and research receiving discrepancies with 3PL from previous fiscal week. Monitor idle and stranded demand and/or requisitions, resolve as necessary.

•Review and process the scratch and dent units from the scratch and dent/salvage log sent from the 3PL BDC Operations team. Coordinate the master BOL and schedule pick-up with the reverse logistics team.

•Coordinate inbound Appliance damage RA pick-ups with vendors.

•Review and process the scratch and dent units from the scratch and dent/salvage log sent from the 3PL BDC Operations team. Coordinate the master BOL and schedule pick-up with the reverse logistics team.

•Coordinate inbound Appliance damage RA pick-ups with vendors.

•Create and email Store Claims Report to 3PL BDC Operations Team, BDC Supervisor, and BDC Operations Manager. Research claims with 3PL BDC Inventory Team and Stores. Process store claim adjustments in DCIAM as necessary. Report store claim research to 3PL BDC GM, Ops Manager, and Inventory Control team.

•Provide update to BDC Supervisor in monthly BDC Action Plan meeting.

•Add and update any new items stored in the BDC and remove dropped items in the respective system tools.

•Assist the BDC Supervisor with annual physical inventory item research and reconciliation.

What you Need to Succeed

Minimum Qualifications

• High School Diploma or GED

•4 years’ as a data analyst, operations support, or clerical experience

Preferred Qualifications

• Bachelor’s Degree

•3 years’ experience Supply Chain; Leadership experience

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Edwardsville, Illinois

Our Military Commitment

At Lowe's, our commitment to recognize, honor, and respect those who serve in our country's military is rooted in our history and informs the decisions we make today:

  • Lowe's was founded on the heels of World War II, by veteran Carl Buchan, whose leadership and vision helped us grow from a small hardware store in Wilkesboro, NC, into the FORTUNE 100® company we are today.
  • Lowe's is ranked #38 among GI Job's "Top 100 Military-Friendly Employers®".
  • Lowe's is part of the Military Spouse Employment Partnership (MSEP), working with military installation contacts to promote job opportunities to military spouses.
  • Lowe's is an Employer Support of the Guard and Reserve (ESGR) Partner.
  • Lowe's offers extended benefits for employees serving in the military.

We regularly participate in a variety of military-sponsored events and job fairs across the country, looking for more people to join the Lowe's team of military veterans. At more than 14,000 strong, our military veteran employees work in roles across our organization, from management to retail and customer support. And we demonstrate our appreciation for them in many ways, including:

  • A 10% discount to all veterans during Memorial Day, Fourth of July and Veterans Day weekends; and a 10% discount every day to all active, reserve, retired and disabled veterans who carry a valid, military-issued photo ID card.
  • Regular support for the military and the USO, including recent refurbishments to 16 USO centers across the U.S., to help welcome home our returning troops.
  • The Lowe's Employee Giving Campaign, which allows employees to set aside a portion of their paycheck, to benefit the USO and other organizations, which Lowe's will match 50 cents to the dollar.

The military instills leadership, a strong work ethic, and a passion for a job well done. It allows pioneering spirits to demonstrate their commitment to teamwork and problem solving. And these are the traits of a Lowe's employee. As you focus on your post-military career, consider exploring the employment opportunities at Lowe's.

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