Chandler, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

Conduct Management is responsible for intake/conducting/documenting/researching internal investigations and developing/executing internal investigations programs. Conducts detailed investigations with moderate to high risk or complexity related to business process/procedure/policy.  Exercises discretion regarding investigative actions to identify/evaluate/take action on an individual case basis. Performs assessment of the risks presented by the activity; conducts investigation applying appropriate techniques (interview, e-discovery, evidence collection, forensic examination, etc.); uses internal/external technology sources/contacts to gather comprehensive evidentiary materials. Partners with HR/ER, Legal, business management and other resources to offer decision recommendations based on investigation results. Offers solutions for identified control weaknesses. Documents case file decision making process specific to activity investigated. Makes risk-based decisions in compliance with company/legal/regulatory requirements; recommends actions in response to investigations. May prepare and file Suspicious Activity Reports (SAR) and other regulatory reports. May act as liaison with law enforcement and legal counsel; may represent the bank in legal proceedings. May refer activity to law enforcement for criminal/civil prosecution.

Required Qualifications

  • 2+ years of experience investigating one or a combination of the following: employee relations issues/Title VII, policy violations, internal/external fraud, financial crimes, BSA/AML, terrorist financing, or risk management involving financial crimes and/or employment practices

Desired Qualifications

  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to achieve high production and quality standards
  • Ability to present to multiple levels of management
  • Ability to present to decision makers in a professional and confident manner
  • Ability to manage multiple small to medium sized projects simultaneously
  • Ability to mentor and train less senior staff

Other Desired Qualifications
  • Ability to communicate effectively, in both written and verbal formats, with peers and senior level leaders
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Demonstrated ability to work with leaders and team members at all levels and across functional lines
  • Ability to manage complex data requiring the coordination of internal and external resources
  • Strong interpersonal skills and be highly effective in dealing with individuals regarding sensitive and sometimes controversial matters
  • Excellent oral and written communication skills and ability to work with all levels of management, team members, business partners, customers, outside professionals, and law enforcement personnel
  • Familiarity with case management systems, banking systems and operations 

Job Expectations

  • Ability to travel up to 10% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Saint Louis Park: Min: $63,900 Mid: $90,000 Max: $116,100
IA-West Des Moines: Min: $63,900 Mid: $90,000 Max: $116,100
NC-Charlotte: Min: $63,900 Mid: $90,000 Max: $116,100
AZ-Chandler: Min: $63,900 Mid: $90,000 Max: $116,100
TX-San Antonio: Min: $63,900 Mid: $90,000 Max: $116,100

Street Address

MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

Chandler, Arizona

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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