Santa Monica, California

Job Summary:

The Customer Support and Insights (CSI) team is seeking a Senior Engineer to help design and build a scalable and highly available CRM to support customer retention goals. CSI provides user-friendly tools for our Viewer Experience team to help customer support agents troubleshoot and address our customers' issues across our suite of Disney Streaming products (Disney+, Hulu, ESPN+, Star+, NHL). CSI also provides insights tooling to assist internal engineering and operations staff in platform and process decision making.

CSI is currently hard at work revamping its technology to support Disney Streaming worldwide. If you enjoy full-stack development, collaborating, designing, and building with the latest technologies to support our viewers across the world, then this role is right for you.

We believe we offer unique opportunities for any technologist, including:
  • The ability to work on a leading edge technology stack
  • Influencing the innovation of products used globally by millions
  • An open, team-driven environment that fosters constructive feedback and collective problem-solving
Responsibilities:
  • Work closely with the Product and the Viewer Experience team alongside other talented and friendly engineers to design and implement CRM solutions for our stakeholders
  • Write, test and release robust and scalable production-ready applications using the latest web technologies
  • Integrate third-party applications into our application suite
  • Troubleshoot production issues
Basic Qualifications:
  • Bachelor's degree in computer science or equivalent work experience
  • 3+ years as full-stack software developer
  • Proficiency with Java, Scala, Python, or Javascript
  • Knowledge of web technologies such as CSS, React JS, Material UI, and Javascript/Typescript
  • Knowledge of AWS and related services such as Lambda, Elasticsearch, Kinesis, SQS, Kafka, and DynamoDB
  • The ability to jump into a project, build, and contribute immediately to both architecture and implementation
  • Great communication, strong teamwork ethic, and a knack for mentoring others
  • Strive for excellence, with attention to detail and strong analytical skills
Preferred Qualifications:
  • Familiarity with deployment tools such as Docker, Kubernetes, Jenkins, etc.
  • Ability to monitor and troubleshoot distributed systems and quickly resolve incidents.
  • Experience with modern unit and integration testing frameworks and strategies.
Additional Information:
Amazing Benefits
  • Competitive salary with yearly bonus and Long-Term Incentives
  • Paid vacation, personal, and sick days
  • 401(k), parental leave, commuter benefits and much more
  • Disney Perks: Parks passes, discounts on Disney resorts and merchandise
  • Employees have the opportunity to give back to their local community through Disney's VoluntEARS program that promotes Diversity & Inclusion

About Disney Streaming:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.
About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Santa Monica, California

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

 From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success… The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of!

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

 

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