Chandler, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Wealth and Investment Management Technology Financial Products Platform team provides support for Wealth and Investment Management line of business applications.  This includes advice and planning, investment solutions, and Banking, Lending & Trust business aligned COEs and the underlying technology services to support these business functions. The goal is to The Wealth and Investment Management Technology Financial Products Platform team provides support for Wealth and Investment Management line of business applications.  This includes Advice and Planning, Investment Solutions, Managed Accounts, and Banking, Lending & Trust business aligned COEs and the underlying technology services to support these business functions. The goal is to support the technology that allows WIM's advisors to deepen client engagement, enhance the quality of advice, and have access to more products for all WIM clients.  
The team is accountable for the availability, stability, resiliency, and operational health of all platforms aligned with these customer journeys. The team will partner with areas across Wells Fargo including those in business operations to ensure our customer transactions and associated technologies are monitored for operational health, performance, capacity, and availability. The team will ensure stability of the business applications through high-quality incident, change, problem, and request management practices. The team will also play a key role in enabling and driving forward the agile acceleration and DevOps changes currently underway.  Team members within this function will ensure availability is paramount, including our critical obligation of protecting our customer’s information.

We are hiring a Site Reliability Engineer (SRE)/Software Engineer to join the WIMT Platform Financial Products team. The SRE/Software Engineer will deliver enterprise capabilities that improve overall availability of 600 applications across the Wealth and Investment business lines. We are looking for a senior-level engineer who enjoys and thrives on solving complex problems through innovation impacting change at scale. 

You will join an elite team of engineers who believe “hope is not a strategy” and that operations is an engineering problem. They are driving Technology's transformation by introducing enterprise capabilities and products, launching new platforms, building tools, automating away complex issues, and integrating with the latest technology. The team will leverage experience as software engineers and systems engineers/administrators and work with delivery teams as well as DevOps/Operational Teams to improve stability and address issues strategically for technology products, services and applications. 
  
Key Responsibilities Include:

  • Strong operations and application support background with an expertise in writing code, building automation and enabling DEVOPS and SRE practices.
  • Apply technology background in software engineering, SRE, multi-cloud platform management, DevOps, CI/CD, Observability, and Continuous Testing to deliver and introduce new technology capabilities to solve operational issues in a multi-cloud technology landscape
  • Ensure the applications are available as per service level contracts establishing SLO/SLIs with customers and application owners, have full-stack observability, and are integrated with CI/CD and always-on by introducing continuous improvement through code, automation, self-healing/autonomic capabilities, APIs, continuous testing (performance, smoke, regression, functional, chaos) and providing operational insight through analytics.
  • Assess the availability of critical business flows, identify service level objectives and indicators, and conduct destructive and resiliency testing to reach 99.995% availability for the firm's critical products and services leading to improved customer experience and customer satisfaction.
  • Instrument applications for enterprise observability through Application Monitoring, Logging, Visualization, Analytics, and AI/ML.
  • Explore continuous inspection capabilities code quality to identify problems before they manifest in production.
  • Introduce and expand AIOps, ChatOps, NoOps, build machine learning (ML) models and algorithms, and robotic process automation (RPA) to solve complex operational and systemic issues, and to improve availability of products to customers.
  • Share support responsibilities for critical applications, responding to high severity incidents for critical applications to eliminate impact, identify systemic issues, conduct blameless post mortems, root cause analysis, and introduce strategic solutions in code that solve the problem and eliminate repeat issues. 


RWF – Please note that “RWF” is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.



Required Qualifications

  • 5+ years of software engineering experience
  • 5+ years of product development or product management experience
  • 3+ years of .net experience
  • 3+ years of build-deploy automation and configuration experience within the Linux and Unix environment
  • 5 + years of experience working with vendor software, technologies and tools that are enterprise solutions
  • 5+ years of front-end software engineering experience



Desired Qualifications

  • An industry-standard technology certification
  • Strong verbal, written, and interpersonal communication skills
  • A BS/BA degree or higher in information technology
  • 5+ years of application production support experience
  • 3+ years of experience with Waterfall and Agile project methodologies
  • 5 + years of experience developing or supporting IT Service Management solutions
  • Advanced understanding of IT industry frameworks including ITIL, IT4IT, COBIT
  • 3+ years of experience with Cloud technologies



Other Desired Qualifications
  • Experience with system administration across multiple platforms
  • Ability to interact with all levels of an organization
  • Strong verbal, written, and interpersonal communication skills
  • An industry-standard technology certification
  • Experience with AppDynamics
  • Experience with one or more software development languages: JavaScript, Ruby, Python, JSON, Angular, NodeJS
  • Experience with one or more CI/CD and Automation tools: Jenkins, Gradle, Maven, Git, SonarQube, Artifactory, Ansible, Puppet, Apigee
  • Experience with one or more Observability/Monitoring tools: Elastic, Kibana, Grafana, AppDynamics, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, Splunk, TrueSight
  • Experience with one or more Testing Frameworks: Selenium, JMeter, Blazemeter, Performance Center, Perfecto, Cucumber, Gherkin, ALM, Gremlin, Chaos Monkey, Chaos Toolkit, Simian Army, Toxi Proxy
  • Experience with one or more OS  and Platforms: AWS, PCF, PKS, Kubernetes, OpenShift, Linux, Azure, Windows, VMware
  • Experience with one or more Data/Data Structures: Kafka, Apache Airflow, Logstash, Spark, Oracle, SQL, Mongo, Hadoop, Cloudera,  AWS EMR, S3
  • Knowledge of one or more additional capabilities: AIOps (Moogsoft, BigPanda, UIpath), Robotic Processing, Automation, Artificial Intelligence (AI)/Machine Learning (ML) Frameworks, Capacity Management


Job Expectations

  • Ability to work additional hours as needed
  • Ability to work outside of regular business hours



Street Address

MN-Minneapolis: 550 South 4th St - Minneapolis, MN



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Chandler, Arizona

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

Similar jobs