Newcastle Upon Tyne,

IT Support Senior Analyst

Location: Newcastle

Career Level: Senior Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

Reporting to the Local Support Lead, the Local Support Senior Analyst will provide day to day support as well as be the main technical and process and service quality reference point for their junior colleagues. They will work closely with the Local Support Lead ensuring that service quality is delivered and that continuous service improvement is a key focus.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

To be responsible for providing the day to day, Local Support Senior Analyst break fix and upgrade functions which provide first, second and third line, IT support for predominantly UK based customers. The Local Support team functions are part of a larger UK and Ireland based Technology Services Department which provides workstation IT Implementation and Support Services (Hardware and Software) to Accenture personnel (and contractors)

The team also has an important role to play as IT Ambassadors providing an excellent customer service experience. This role will successfully build trust based customer relationships that contribute to the wider aim of successful IT product adoption, education and continuous service improvement.

As a Senior Analyst, you will:

+ Be a key contributor and change agent towards continued process excellence initiatives within the team.

+ Proactive identification of issues that are seen in the environment, successfully communicating these to required audience, helping to drive resolution and raise awareness.

+ Proactively take part in new product and service pilots both globally and locally, provide effective feedback, disseminate information within the team.

+ Proactively maintain team process documents, ensuring they are relevant and up to date.

+ Keep abreast of new technologies and innovations that are relevant for area of support, internally and externally to the business.

+ Demonstrates a basic understanding and awareness of the core CIO Products and Services which Technology Services offer, be aware of the correct paths to self-educate and reference further detail.

+ Working knowledge of supporting Microsoft Windows operating systems (7 & 10) environment.

+ Working knowledge and hardware troubleshooting experience of laptop/desktop environments.

+ Working knowledge and troubleshooting of the Microsoft Office environment.

+ Working knowledge of hardware break/fix component replacement on laptops.

GENERAL

+ Standard work hours of 09:00 to 18:00 typically apply. However, a flexible working attitude is required when considering global teams and critical milestones within project delivery.

+ Office based. A level of travel and working from other customer or client locations may be required from time to time.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31/12/2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Newcastle Upon Tyne,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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