Job description - OTC Specialist

+ Finance Strategy & Enablement is a global team within the Finance Corporate Function. The team shapes our Finance Strategy supporting each Finance Function Lead to develop a functional transformation roadmap and to prioritize the programs that deliver that transformation. Strategy & Enablement ensures that day-to-day activities across Finance are supported by robust and compliant processes, user centered solutions and application support fundamental to the overall success and transformation of Finance. It also leads a broad range of key programs and change journeys, drives improvements in technology performance and reimagines our processes with the application of new technology in collaboration with CIO.

+ The individual in this role will be dedicated to supporting the Order to Cash process area by involvement of all of end-to-end process and applying process expertise toward the development, maintenance and continuous improvement of processes and SAP solution.

Key Responsibilities

+ Partner on the Accenture Digital Journey with the enablement of the Digital Service Model Tool supporting the Billing process.

+ Develop and maintain deep expertise in the Sales and Distribution module of the SAP system used at Accenture- with high focus on Digital Service Model Solution (DSM).

+ Partner with the CIO team supporting this SAP module and DSM Tool.

+ Handle the prioritization of the bugs, enhancements and new deployment related to DSM.

+ Drive efforts to continuously improve and optimize Finance processes and procedures

+ Attend to the DSM Weekly call capturing any issues raised.

+ Provide resolution to functional inquiries raised by end users

+ Ensure end users are making the most effective use of the deployed processes and systems, and prioritize requests for enhancement between business need and capacity

Role Specific Responsibilities:

+ Knowledgeable of core finance processes (Invoicing, Receivable Management and Cash Application)

+ Knowledgeable of Local Legal invoicing requirement, including configurations, validations and purposes

+ Knowledgeable of e-billing local solutions, including t-codes, Document types, Reports.

+ Knowledgeable of Customer set-up requirements for each country

+ Non-SAP systems (legacy): Excel, Power BI, Third Party vendors utilized in the Invoicing process.

+ Respond to OTC ServiceNow (SNOW) Tickets and escalated Inquiries.

+ Maintain and update OTC finance procedures and assist in getting the OTC components added to other procedures where necessary.


+ Reports to: Finance Process Manager – OTC- Order to Cash Invoicing Lead

+ External Relationships: Works very closely with OTC key stakeholders, Country Controllers, Global Tax, CFM Leadership, CFM transition, Resale Team, Internal Controls and other process areas (RTP, CO, R&A, TM)


+ Education: CPA or equivalent finance qualifications

+ Recommended Certifications, Licenses, etc.: NA but requires experience with Accenture’s Order To Cash processes.

+ Work Experience: 4 or more years

+ Work Requirements: Travel not required.

Knowledge and Skills RequirementsTechnical Skills Proficiency

+ SAP S4 Application Knowledge Skilled

+ BW Application Knowledge Not required

+ Finance Legacy Application Knowledge Skilled

Business Skills Proficiency

+ Accenture Business Acumen Trained

+ Business Operations Skilled

+ Business Process Analysis Skilled

+ CIO Organization Business Acumen Trained

+ Continuous Improvement Skilled

+ SAP Finance Business Process Acumen Skilled

+ Organizational Acumen Trained

+ Project Management Trained

+ Oral and Written Communication (English) Skilled


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.