Senior Coordinator of University Advising | California State Polytechnic University, Pomona - Military Veterans

at HERC - Southern California

Pomona, California

Senior Coordinator of University Advising Job No: 506119 Work Type: Staff Location: Pomona Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Counselor (Non-instructional Faculty) Type of Appointment: Full-time, Probationary Collective Bargaining Unit: APC Unit 4 Classification: Student Services Professional IV Classification Salary Range: $5,351 to $7,633 per month Anticipated Hiring Range: $5,351 to $6,112 per month Work hours: Monday - Friday, 8:00 a.m. - 5:00 p.m., unless otherwise notified. Recruitment Closing Date: Open Until Filled THE DEPARTMENT The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals. DUTIES AND RESPONSIBILITIES Coordinates and supports advisor training and professional development Coordinate and implement annual advisor training schedule including CPP Connect trainings, NACADA webinars and annual conferences, Academic Advisor Council, Orientation trainings, new tool rollouts, analytics support, and faculty workshops Co-lead the planning and implementation of major campus advising events with the Director of University Advising, including Day of the Advisor and the Outstanding Advisor Awards Coordinate regular advisor working groups to continue to update policies and processes as needed including, advising communication, e-advising support, professional development, and other topics as they arise Partner with the Director of University Advising and the Communication Specialist to monitor and update the annual Academic Advising Handbook Provide onboarding and ongoing monthly trainings for Student Success Ambassadors deployed to the colleges Partner with campus colleagues such as Orientation Services, Retention and Graduation Specialists, and others to coordinate and disseminate critical information about key campus initiatives. Coordinates and supports university advising technology initiatives Implements, under the general direction of the Director of University Advising, eAdvising tools including CPP Connect (appointment scheduling, planner, scheduler, mobile app, and analytics), the DPR, TCR, and roadmaps Serves as the university expert within the Office of Student Success and Bronco Advising Center and to all external advising or instructional units for all eAdvising projects. Collaborate with the Office of Academic Programs and academic departments to enhance existing curriculum and advising tools (i.e., curriculum sheets, roadmaps, etc.) to ensure they are accurate and student-centered. Research best practices by reviewing literature and consulting with colleagues at peer instutions to develop new advising programs enabled by eAdvising tools. Regularly monitor and report of College and department use of tools and student outcomes as a result of interventions. Explore opportunities for areas to more fully utilize the tool. Assist with the evaluation and assessment of advising and e-advising interventions and make appropriate recommendations regarding academic planning. Support Bronco Advising Center Bronco and Office of Student Success on all advising practices relating to student support including the use of QLess, ServiceNow, CPP Connect training, and other initiatives. Early Alerts and Interventions Serve as lead for Early Alerts Intervention Specialist (EAIS) and STEM Success Coordinator (SSC). In partnership with EAIS and SSC, hire, train, and provide support to graduate students assisting with early alerts support. Provide leadership, support, and vision for early alerts implementation including progress report dissemination, intervention coordination, and ongoing reporting Along with the EAIS and SSC, coordinate and expand on partnerships with campus colleagues to develop a robust support network for students in need Develop reports for senior leadership and campus community Engage in ongoing assessment to ensure the interventions are meeting students' needs Technology Support for the Advising Community Serves as Help Desk support for EAB and other e-advising tools; reviews and analyzes issues; coordinates with EAB and CPP IT to resolve, refer or escalate as appropriate Monitors the appropriate use of CPP Connect by all campus users to ensure professional use, and confidentiality of student data. Coordinate with Colleges, departments, and divisions on large-scale interventions and communication to ensure effective use of the tools. Ensures that eAdvising tools are meeting advisor needs effectively by hosting regular meetings, surveying individual and departmental use, and conducting focus groups. Advising and Support Utilize knowledge of university policies and processes to advise undergraduate students about general academic requirements Collaborate with multiple campus advisors (including college advisors, Athletics, International Center, etc) to help students achieve academic success. Document important information given to advises regarding their academic progress for consistency and accuracy. Serve as an active member of the College and University advising community. Regularly participate in Academic Advisor Council and attend its meetings, as well as advisor trainings, webinars, and workshops. Participate in supplemental advising committees and working groups, as appropriate QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. PREFERRED QUALIFICATIONS Experience cultivating a learning environment that is inclusive and meets the needs of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the student, community and employee populations. BACKGROUND CHECK A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. ADDITIONAL INFORMATION: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information. CONDITION OF EMPLOYMENT: The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Advertised: November 22, 2021 (9:00 AM) Pacific Daylight Time Applications close: Open Until Filled To apply, visit Copyright 2021 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-c2b881c45e27d74ab6a3e35f7a68c4f4

Pomona, California

Southern California HERC, established in 2003, is a non-profit organization composed of a diverse group of colleges and universities, and research, medical, and cultural institutions. Our institutions are committed to diversity, equity, and inclusion in the recruitment process and providing a work environment sensitive to work/life balance. We also understand that employment decisions often involve two careers and offer state of the art dual career resources and solutions. SoCal HERC includes members from the Central Coast, Los Angeles, Orange County, Inland Empire, and San Diego.

HERC is a gateway to more jobs in higher education and related fields than any other website. HERC provides job seekers with comprehensive and transparent access to job opportunities, daily job alerts, career advice news and webinars, dual career support, and regional multicultural resources to help with relocating to a new community.

SoCal HERC Member Institutions:

Antioch University, Azusa Pacific, University Cal Tech

CSU Fullerton, CSU Northridge,  CSU San Bernardino 

Cedars-Sinai Medical Center, Chapman University, Citrus College

Concordia University Irvine, Grossmont-Cuyamaca CCD, Kaiser Permanente School of Medicine 

Loyola Marymount University, MiraCosta Community College, Mount St. Mary’s University

North Orange County CCD, Occidental College,  Pacific Oaks College & Childrens School 

Point Loma Nazarene University, San Diego State University, Soka University of America

The Claremont Colleges, The Salk Institute for Biological Sciences, UC Path Center

UC Irvine, UCLA, UC Riverside

UCSD, University of Redlands, University of San Diego

University of Southern California, Vanguard University, Whittier College

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