Charlotte, North Carolina

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

For more than 160 years, Wells Fargo has been in the risk management business. It’s central to what we do, and it’s never been more important.  If you have a passion and desire to understand and help mitigate risk, you will be interested in reading further.

Who We Are: We evaluate whether Issues have been thoroughly mitigated, and confirm that evidence of that mitigation meets a high standard. Our approach is based on industry standards for Issue verification. We evaluated Root Cause Mitigation, Design Effectiveness, Outcomes, Sustainability, and Evidence Adequacy in alignment with Wells Fargo policies and standards.

We are looking for employees to perform evidence-based control evaluations. This process will conduct control testing and issue verification for all Critical/High severity and Regulatory issues in advance of Issue Closure Tollgates.

We are looking for a Front Line Issue Verification Execution Team Member to join our team and bring prior control and operating effectiveness assessment experience to the Front Line. The right candidate will be responsible for evaluating Issues, including conducting root cause analysis, assessing the effective of solution design, testing the outcomes of that design, and finally ensuring the closure evidence meets standards - while connecting and building relationships with key partners.

Functional Responsibilities will include:

  • Conduct verification testing of Issues at key points in the Issue Management lifecycle to identify observations on the success of mitigation efforts, and ultimately provide Issues rating. Conduct activities in coordination with LOB stakeholders, and in alignment with Issue Management frameworks and policies.
  • Manage the intake of documentation requests and subsequent requests for additional documentation
  • Execute pre-verification  and planning activities (i.e., execute pre-verification checklist, develop verification plan)
  • Perform verification activities leveraging issue verification framework and related policy and procedures
  • Drive quality and consistency across the issue verification program
  • Draft conclusions and/or findings based on the verification activities performed
  • Maintain verification documentation (e.g., test plan, verification checklist, verification summary memo, etc.)
  • Interfaces internally with the team.
  • Dynamic Individual contributor role which requires the ability to manage multiple simultaneous workstreams at once.

These critical roles will dispersed into the various lines of business at the time of hire (Enterprise Functions, WIM, Commercial, CIB, CSBB, etc.). During the recruiting process you may be considered for a role based on your expertise in a particular Control LOB. Additionally, each business has a specific location strategy, therefore your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Required Qualifications

  • 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

Other Desired Qualifications
  • Audit and/or controls testing experience
  • Track record of working in a team-based environment to solve business challenges
  • Ability to drive quality and consistency across the issue verification program
  • Experience in the development of testing plans and procedures
  • Ability to multitask efficiently while paying close attention to detail
  • Listens without interrupting, asks clarifying questions as needed, forms judgements with consideration.
  • Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
  • Familiar with various quality assurance techniques.
  • Audit or internal control evaluation experience
  • Risk Management Certification Programs
  • Ability to influence and consult internally.
  • Strong risk and control fundamentals.
  • Written and oral communication skills
  • General awareness of operational risk management in the financial services industry.
  • Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies..
  • Ability to synthesize data from a variety of sources and deliver results quickly.
  • Capable to deliver high quality output

Salary Information

To be determined

Street Address

NC-Charlotte: 301 S Tryon St - Charlotte, NC
NC-Charlotte: 401 S Tryon St - Charlotte, NC
IA-Des Moines: 800 Walnut St - Des Moines, IA
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
SC-Fort Mill: 3480 State View Blvd - Fort Mill, SC
TX-Irving: 250 E John Carpenter Freeway - Irving, TX
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
AZ-Chandler: 2800 S Price Rd - Chandler, AZ
DE-Wilmington: 2200 Concord Pike - Wilmington, DE


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

Charlotte, North Carolina

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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