Bolingbrook, Illinois

OVERVIEW

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability-and is recognized that way. We've been defined as a "mature start-up." A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.

We're engineering for the future of retail, and it's no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you'll find that virtually nothing's impossible at Ulta Beauty.

THE IMPACT YOU CAN HAVE:

Ulta Beauty Information Systems Team is currently seeking a Senior IT Support Specialist for their Corporate Office located in Bolingbrook IL. The Senior IT Support Specialist will be a member of a talented, dispersed support team. This team member will provide technical support across a wide range of technologies for store, office and Distribution Centers.

YOU'LL ACCOMPLISH ALL OF THIS BY:
  • Provide first and second level support for all users with technical problems, requests or questions with a focus on customer service.
  • Use troubleshooting skills to obtain and convey concise solutions and technical guidance to our retail stores, corporate office, and distribution centers.
  • Provide accurate and timely logging of incidents and resolution of issues into the service management database.
  • Adhere to Service Level Agreements by resolving, escalating, and communicating incident status and resolution.
ADDITIONAL RESPONSIBILITIES:
  • When asked; act as liaison between IT Operations and Service Desk support staff, during outage calls, to assure accurate incident interpretation. Maintain communications with the Service Desk during the resolution process.
  • Participate in development and maintenance of Service Desk training procedures and Knowledge Articles.
  • Maintain in-depth knowledge of service desk supported products and services.
ESSENTIALS FOR SUCCESS:

ESSENTIALS FOR SUCCESS:
  • Bachelor's degree or equivalent experience
  • 1 year of technical support or IT experience
  • Understanding of Microsoft products with the ability to diagnose application software and hardware problems
  • General understanding of Retail Systems
  • Ability to simultaneously and successfully handle multiple, disparate tasks
  • Strong customer service, organizational, and communication skills
  • Strong verbal and written communication skills
  • Ability to effectively interact with internal and external business partners

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Bolingbrook, Illinois

ULTA Beauty is the largest beauty retailer that provides one-stop shopping for prestige, mass and salon products and salon services in the United States. Ulta Beauty provides affordable indulgence to its customers by combining unmatched product breadth, value and convenience with the distinctive environment and experience of a specialty retailer. ULTA Beauty, through its stores and ulta.com, offers a unique combination of over 20,000 prestige and mass beauty products across the categories of cosmetics, fragrance, haircare, skincare, bath and body products and salon styling tools, as well as salon haircare products. ULTA Beauty also offers a full-service salon in all of its stores. Founded in 1990 and headquartered near Chicago, ULTA Beauty employees more than 19,000 associates.

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