Arlington, Virginia

We Are:

Accenture Strategy & Consulting. Through deep industry expertise, analytics and insights, we empower clients to survive and thrive in the new, the now and the unknown. To stay agile in a world dominated by change, the C-suite must keep the core business running while simultaneously identifying and investing in the new. Accenture Strategy & Consulting enables leaders to act quickly and confidently as they pivot to the future. Known for our ability to execute at speed, we help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.

You Are:

A customer experience maven or sales channel guru, who knows how to analyze an organization’s sales or customer service operations, laser in on pain points, and optimize customer experiences online, on the go, on the phone, or in store.

An expert in customer support and contact centers, with an understanding of the software that enables them? You understand the ins and outs of customer support organizations what drives call volume, how to think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions.

A real sales wizard with deep insight into the nitty-gritty details of subscription sales programs, inside sales, operations, analytics and forecasting. Your wheelhouse includes a solid grasp of business processes like sales ops, deal desks, inside sales and understanding around lead gen.

The Work:

+ Evaluate clients’ current customer service offerings, identify gaps, provide recommendations and propose strategic solutions that address their unique needs and business goals

+ Design solutions that maximize the reach and relevance of brand interactions across media, website, and physical touchpoints

+ Advise clients on ways to measure and improve customer experiences, branding, and other business metrics

+ Implement change-management initiatives that drive adoption, ease implementation, and position customer- solutions for long-term success

+ Evaluate clients’ current sales functions and skills, and recommend sales transformation solutions that address their unique market and organizational needs

+ Redesign client functions like sales organizational structures, selling motions, inside sales, lead generation, analytics, forecasting, and operations as needed to achieve their goals, with emphasis on subscription models

+ Establish long-term client relationships, and support business development efforts when needed

Here's What You Need:

3 years of experience in any of the following customer experience, or sales and service areas:

+ Analyzing an organization’s sales and service operations to identify the customer pain points across all types of touchpoints (online, chat, call center, mobile, retail)

+ Advising clients on the process and organizational changes needed to improve the customer experiences

+ Making recommendations for technology solutions to improve and connect sales and services experiences for customers; building business cases and calculating ROI on customer strategy initiatives

+ At least 1 year of experience in a consulting environment or internal advisory role, leading and understanding large, complex global transformation projects

+ At least 1 year of strategic program experience involving team leadership and project leadership

+ A Bachelor’s degree

Bonus Points If:

+ You have a MBA or equivalent graduate degree

+ Skills with visualization and analytics tools

+ Experience designing, developing and implementing digital processes and ways of working that bring agility to teams, as well as rolling out new organizational capabilities

+ Knowledge of Customer Experience, or Sales & Commerce best practices and leading measurements

+ You have experience or background in the following industries: Chemicals & Natural Resources; High Tech; Industrials; Life Sciences; Retail; Consumer Goods & Services.

A s required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $112,000 - $152,000 and information on benefits offered is here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits)

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Arlington, Virginia

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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